Juan Martinez
El Paso,TX
Summary
With experience as a server at Denny’s and Pizza Pros, I bring exceptional customer service, multitasking, and teamwork skills to any role. My ability to handle high-pressure environments, manage cash transactions, and upsell effectively demonstrates my attention to detail and goal-oriented mindset. Additionally, my leadership roles as Brotherhood and Community Service Chair have honed my organizational, event planning, and communication abilities, showcasing my capacity to lead teams and foster collaboration. These combined experiences equip me with the versatility, dedication, and interpersonal skills needed to excel in a dynamic work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Dennys Restaurant
11.2023 - Current
- Delivered exceptional dining experiences by promptly greeting guests, taking accurate orders, and addressing special requests with professionalism.
- Coordinated with kitchen staff to ensure timely preparation and delivery of meals, maintaining high standards of food quality and presentation.
- Increased revenue by suggesting menu specials, promoting add-ons, and upselling beverages and desserts.
- Processed payments accurately, handled cash and credit transactions, and maintained balanced financial records at the end of each shift.
- Addressed customer complaints and concerns with patience and professionalism, ensuring a positive resolution and maintaining customer satisfaction.
- Worked closely with kitchen staff and fellow servers to streamline operations, meet peak demand, and create a cohesive dining experience for guests.
Server / Restaurant Cashier
Pizza Pros
12.2021 - 04.2023
- Skillfully assembled and baked high-quality pizzas and other menu items, ensuring customer satisfaction through attention to detail and adherence to company recipes.
- Provided exceptional service by taking orders accurately, addressing customer inquiries, and resolving issues promptly to enhance customer loyalty.
- Managed cash registers, processed payments, and maintained accurate financial records while ensuring compliance with company policies.
- Increased revenue by recommending menu items, promoting specials, and suggesting upgrades to enhance the customer experience.
Community Service Chair
Kappa Sigma Fraternity
11.2024 - Current
- Organized and executed community service projects, including logistics, volunteer recruitment, and collaboration with local organizations to maximize impact.
- Motivated and guided members to actively participate in service initiatives, fostering a culture of philanthropy and civic engagement.
- Built and maintained relationships with community partners, effectively promoting service opportunities to increase awareness and involvement.
Brotherhood Chair
Kappa Sigma Fraternity
11.2024 - Current
- Planned and facilitated engaging events to foster camaraderie, strengthen member relationships, and promote a positive fraternity culture.
- Acted as a liaison to address and resolve interpersonal issues, ensuring a harmonious and inclusive environment for all members.
- Developed initiatives to enhance member involvement and satisfaction, contributing to sustained participation and long-term fraternity success.
Education
Bachelor of Education - Middle Grades (4-8) English Language Arts/Reading
The University of Texas At El Paso
El Paso, TX06-2028
High School Diploma -
Chapin High School
El Paso, TX06-2024
Skills
- Customer Service Excellence
- Multitasking
- Communication Skills
- Conflict Resolution
- Sales and Upselling
- Time Management
- POS System Proficiency
- Team Collaboration
- Attention to Detail
Certification
Texas Education Agency Certification
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Languages
English
Spanish
Timeline
Community Service Chair
Kappa Sigma Fraternity
11.2024 - Current
Brotherhood Chair
Kappa Sigma Fraternity
11.2024 - Current
Server
Dennys Restaurant
11.2023 - Current
Server / Restaurant Cashier
Pizza Pros
12.2021 - 04.2023
Bachelor of Education - Middle Grades (4-8) English Language Arts/Reading
The University of Texas At El Paso
High School Diploma -
Chapin High School