Juan Martinez
Rochester,NY
Summary
Dynamic professional with a proven track record at Ide Honda, excelling in roles requiring exceptional customer service and team collaboration. Mastered sales training and problem-solving, significantly enhancing customer satisfaction and inventory management. Skilled in team building and quality assurance, demonstrating a results-driven approach and leadership in fast-paced environments.
DPTS ID:D820687
Overview
4
4
years of professional experience
Work History
Sales and Leasing Consultant
Ide Honda
Rochester, NY
01.2023 - Current
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Responded to inquiries from potential customers via email and telephone using VinSolution.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Advised customers on financing options and warranties available for their purchase.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Provided follow-up customer service after a car sale was completed.
Lot Attendant
Ide Honda
East Rochester, NY
06.2022 - Current
- Provided information on different car trims and accessories.
- Provided assistance to other departments to guarantee a seamless shopping experience for customers during busy or understaffed times.
- Boosted dealership's inventory through meticulous detailing of 60+ incoming trade-ins.
- Enhanced understanding of sales by posing insightful questions.
Receptionist
Ide Honda
East Rochester, NY
07.2022 - 08.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
Kitchen Manager
Comedy at the Carlson
Rochester , NY
07.2021 - 06.2022
- Trained and developed culinary team members surpassing restaurant benchmarks.
- Handled concerns promptly, achieving resolution and meeting satisfaction expectations.
Education
Business
Best Bet Skills Academy
Remote 10.2021
Business Administration
Monroe Community College
Rochester, NY01-2020
High School Diploma -
Destiny Christian School
Brighton NY06.2019
Skills
- Sales Experience
- Customer Needs Analysis
- Quality Assurance
- 100% CSI Performance Reviews
- Honda Gold Council of Excellence
- Honda Silver Council of Excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales and Leasing Consultant
Ide Honda
01.2023 - Current
Receptionist
Ide Honda
07.2022 - 08.2022
Lot Attendant
Ide Honda
06.2022 - Current
Kitchen Manager
Comedy at the Carlson
07.2021 - 06.2022
Business
Best Bet Skills Academy
Business Administration
Monroe Community College
High School Diploma -
Destiny Christian School
Similar Profiles
Jden MonteroJden Montero
technician at Ide Hondatechnician at Ide Honda
Caitlin HishmanCaitlin Hishman
Technician Aide at Borg and Ide ImagingTechnician Aide at Borg and Ide Imaging
Amey MokashiAmey Mokashi
System Administrator at IDE Technologies Pvt LtdSystem Administrator at IDE Technologies Pvt Ltd