Juan Martinez
El Paso,TX
Summary
Warehouse lead with extensive experience at Lucchese Brand, excelling in team collaboration and employee training. Proven ability to optimize workflows and enhance shipping accuracy through effective task delegation and critical thinking. Skilled in operating warehouse equipment, ensuring safety, and improving operational efficiency. Committed to continuous improvement and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Warehouse Lead
Lucchese Brand
11.2022 - Current
- Operated warehouse equipment safely and efficiently.
- Followed safety protocols to maintain a secure work environment.
- Supported team members in daily operational tasks and workflows.
- Coordinated with teammates to ensure timely package processing.
- Adapted quickly to changing priorities and tasks within the warehouse environment.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Strapped items down over protective padding to secure throughout transportation.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in inventory management and stock organization.
- Contributed to maintaining cleanliness and organization of work areas.
Customer Service Representative
Lucchese Brand
10.2014 - 11.2022
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Streamlined order processing workflows to improve response times and accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Educated customers about billing, payment processing and support policies and procedures.
Expeditor
Lucchese Brand
04.2012 - 10.2014
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Education
High School Diploma -
Irvin High School
El Paso, TX06-2008
Skills
- Order picking
- Product packaging
- Shipping and receiving
- Warehouse Equipment operation
- Multitasking
- Team collaboration
- Employee training
- Task delegation
- Forklift certification
- Communication skills
- Problem-solving
- Critical thinking
- Continuous improvement
Languages
English
Native or Bilingual
Timeline
Warehouse Lead
Lucchese Brand
11.2022 - Current
Customer Service Representative
Lucchese Brand
10.2014 - 11.2022
Expeditor
Lucchese Brand
04.2012 - 10.2014
High School Diploma -
Irvin High School