Juan Martinez
Account Executive
Austin
Summary
Highly organized and motivated associate with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing others. Over10 years experience in financial analysis, customer service, and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
29
29
years of professional experience
Work History
Customer Advocate (CA)
Image First Healthcare Laundry Specialists
10.2015 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Sales Associate
Wash Tub Car Wash
01.1997 - 10.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Education
High School Diploma -
Sam Houston High School
San Antonio, TX 05.2001 -
Skills
Customer services
Data entry skills
Complaint handling
Upselling strategies
Inventory control
Customer research
Conflict resolution
Billing inquiry resolution
Teamwork and collaboration
Computer skills
MS office
Verbal and written communication
Timeline
Customer Advocate (CA)
Image First Healthcare Laundry Specialists
10.2015 - Current
High School Diploma -
Sam Houston High School
05.2001 -
Sales Associate
Wash Tub Car Wash
01.1997 - 10.2015