Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Juan Mendez

Juan Mendez

Houston,TX

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

C&EM Technologies
Houston, Texas
07.2021 - Current
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Account Manager

Church Services
Houston , Texas
06.2019 - 06.2021
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Conducted market research to identify potential new customers.
  • Developed pricing models for various products and services based on market conditions.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Created comprehensive reports on account performance and presented them to senior management.

Comfort Advisor

Abacus
Houston, Texas
06.2016 - 06.2019
  • Provided estimates for repair work or installation jobs prior to commencement of work.
  • Diagnosed mechanical issues with heating and cooling systems using specialized tools.
  • Assisted customers in selecting proper HVAC systems based on budget, lifestyle, and home size.
  • Conducted in-home consultations to diagnose customer needs and present comfort solutions.
  • Demonstrated how zoning systems can be used to regulate temperatures in multiple rooms simultaneously.
  • Coordinated with other contractors when necessary to complete a job efficiently.

Field Supervisor

NRG
Houston, Texas
06.2013 - 06.2016
  • Provided guidance to team members on job-related tasks, techniques, best practices.
  • Analyzed customer feedback regarding quality of service provided by field personnel.
  • Monitored employee performance and provided feedback to enhance productivity.
  • Troubleshot with fault isolation techniques and utilized remote test systems to isolate and resolve ongoing issues.
  • Conducted regular site inspections to maintain quality control standards.

Education

Bachelor of Science - Electrical Engineering

Instituto Tecnologico Regional De San Luis Potosi
San Luis Potosi, Mexico
03-1996

Skills

  • Organizational Management
  • Data Analysis
  • P&L Management
  • Logistics Oversight
  • Production
  • Customer Service
  • Workflow Optimization
  • Business Planning
  • Consultative Sales
  • Microsoft Office Suite expert
  • Troubleshooting and problem solving

Certification

  • HVAC Contractor license TACLA109320E

Timeline

Operations Manager

C&EM Technologies
07.2021 - Current

Account Manager

Church Services
06.2019 - 06.2021

Comfort Advisor

Abacus
06.2016 - 06.2019

Field Supervisor

NRG
06.2013 - 06.2016

Bachelor of Science - Electrical Engineering

Instituto Tecnologico Regional De San Luis Potosi

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Juan Mendez