Juan Mera
Brooklyn,NY
Summary
Dynamic professional with a proven track record in cultivating strong communication and leadership skills within team-oriented environments. Expertise in providing support and guidance to new members while fostering an inclusive atmosphere that promotes engagement and collaboration. Committed to leveraging transferable skills to drive positive outcomes in a new field, with a natural ability to connect with diverse groups. Creative hospitality and travel industry expert, equipped with exceptional customer service and public speaking abilities, dedicated to crafting entertaining and educational experiences for visitors and travelers alike.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Orientation Leader for Student Affairs
University of Mount Saint Vincent (UMSV)
05.2025 - Current
- Developed engaging materials to inform 30 students about campus resources and services.
- Mentored 15-20 incoming students, providing guidance on academic and social integration.
- Show them the college can be fun as well.
- Facilitated orientation sessions for new students, enhancing their transition experience.
- Led orientation sessions, enhancing student engagement and retention through effective communication strategies.
Server’
Twilight Lounge
04.2025 - Current
- Provided exceptional guest service by warmly greeting customers, anticipating needs, and ensuring a welcoming dining experience.
- Maintained a positive and professional demeanor to create a friendly atmosphere that encourages repeat business and customer satisfaction.
- Resolved guest concerns promptly and graciously, demonstrating strong interpersonal skills and a commitment to hospitality excellence.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed cash register operations, accurately processing transactions and handling payments.
- Trained new team members on menu offerings and service standards, improving team efficiency.
Tour Guide for the Office of Admissions
University of Mount Saint Vincent (UMSV)
09.2024 - Current
- Conduct engaging campus tours for prospective students, families, and secondary institutions, displaying the distinctive undergraduate experience at Mount Saint Vincent College.
- Work closely with 14 tour guides and 8 Admissions staff to coordinate events and ensure seamless preparation.
- Collaborate with tours guides and Admissions staff in preparation for school-wide events
- Adequately address questions geared towards admissions and direct them to appropriate resources
- Maintain digital records of inquiry cards, increasing communications with those interested in UMSV
- Administrated and see admissions events
- Welcome and make new students and family welcome, comfortable and supportive.
- Developed engaging tour narratives highlighting university history and academic programs.
- Coordinated logistics for campus tours, ensuring seamless visitor experiences.
Food Runner Captain
KPOT
11.2024 - 04.2025
- Delivered food orders accurately and promptly from the kitchen to customer tables at K-Pot, ensuring food quality and presentation.
- Maintained extensive menu knowledge of K-Pot's Korean BBQ and Hot Pot offerings, effectively describing dishes and addressing guest inquiries.
- Collaborated with kitchen and wait staff to streamline food delivery process and minimize errors, enhancing overall dining experience.
- Coordinated timely delivery of food and beverages to tables, ensuring customer satisfaction.
- Assisted kitchen staff in expediting orders, maintaining efficient workflow during peak hours.
- Communicated effectively with servers and kitchen team to resolve order discrepancies promptly.
Assistant
Square Indigo
07.2024 - 08.2024
- Managed repair requests for multiple properties; including but not limited to plumbing, carpentry, and electrical service needs
- Communicated with tenants in English/Spanish to keep them updated regarding repair changes and shifting deadlines
- Coordinated project schedules and resources to ensure timely completion of initiatives.
- Managed communication between departments to enhance collaboration and workflow efficiency.
Head Waiter/Key Holder / Barista / Packer
Dimmer and Summer
09.2022 - 07.2024
- Trained, managed, and evaluated waiter effectiveness and work readiness by encouraging job shadowing, implementing an onboarding process, and then observing new staff as they completed tasks
- Able to act as any role within the restaurant, such as chef, waiter, barista, etc., to ensure on-time delivery of service and maintain high standards for customers
- Sorted, packed and labeled food items for inventory; organizing bar and closet based on need and restaurant workflow and managed quality and health control
- Supervised waitstaff to ensure exceptional dining experiences and adherence to service standards.
- Coordinated table assignments and managed workflow to optimize service efficiency during peak hours.
Assistant Chef
Social Viet
10.2022 - 01.2023
- Oversaw broth control for all dishes, ensured dish presentation was up-to-standard, and overall kitchen prep was completed in timely fashion
- Assisted in menu planning and development, ensuring alignment with seasonal ingredients and customer preferences.
- Maintained high standards of food safety and hygiene, adhering to health regulations consistently.
- Coordinated with kitchen staff to streamline food preparation processes and optimize efficiency.
- Improved inventory management through accurate tracking of supplies and timely reordering processes.
- Collaborated with front-of-house staff to enhance overall dining experience through effective communication.
Education
Bachelor of Science - Accounting Major
University of Mount Saint Vincent
Riverdale, NY05.2028
High school degree -
The Boerum Hill School For International Studies
Brooklyn, NY06.2024
Skills
- Valid driving license
- Community event management
- Social media
- Public speaking
- Cultural awareness
- Marketing
- Computer: Microsoft Office
- Restaurant: Food Handler’s Certification & POS
- Active listening, Communication
- Student support
- Peer mentoring
ACTIVITIES
The Boerum Hill School for International Studies, Student Ambassador The Boerum Hill School for International Studies, Senior Committee UMSV TRiO Scholar, Member
Certification
- Certified [Food Handler], [NYC health] - [2020]
Languages
Spanish
Native or Bilingual
Timeline
Orientation Leader for Student Affairs
University of Mount Saint Vincent (UMSV)
05.2025 - Current
Server’
Twilight Lounge
04.2025 - Current
Food Runner Captain
KPOT
11.2024 - 04.2025
Tour Guide for the Office of Admissions
University of Mount Saint Vincent (UMSV)
09.2024 - Current
Assistant
Square Indigo
07.2024 - 08.2024
Assistant Chef
Social Viet
10.2022 - 01.2023
Head Waiter/Key Holder / Barista / Packer
Dimmer and Summer
09.2022 - 07.2024
Bachelor of Science - Accounting Major
University of Mount Saint Vincent
High school degree -
The Boerum Hill School For International Studies
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