Juan Mesias
Bolingbrook,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Experience in casino, hotel and restaurant management, delivers the best experience for guests along bilingual Spanish/English skills.
Overview
8
8
years of professional experience
Work History
Dual Rate Supervisor
Bally's Casino Hotel
Chicago, IL
08.2023 - Current
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Restaurant District Manager
Caralis Chicken
02.2022 - 02.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Hotel Front Desk Supervisor
Caesars Entertainment
08.2021 - 02.2022
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Managed over 150 costumers during a normal shift.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Planned coverage needs and organized services to support incoming special events.
Casino Floor Supervisor
Caesars Entertainment
10.2020 - 08.2021
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Managed over 30 guests at the same time during a normal shift
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Monitored chips purchases, table inventories and player win ratios.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Established and maintained banks and table bet limits for each supervised game.
- Supervised distribution of complimentary meals, rooms, and other discounted bonuses.
Casino Table Games Dealer
Caesars Entertainment
09.2017 - 10.2020
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Inspect cards and gaming equipment to verify proper functioning and good working order.
Valet Attendant
Caesars Entertainment
09.2016 - 09.2017
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Education
No Degree - Marketing
Indiana University Southeast
New Albany, INSkills
- Motivational Leadership
- Schedule Coordination
- Staff Development and Training
- Decision Making
- Handling Customer Complaints
- Recruitment and Hiring
- Performance Management
- Team Building
- Friendly and Relatable
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Carlos Arieta - Owner at Caralis Chicken
(502) 681-4988
Thomas Fanning - Hotel Operations Manager at Caesars Southern Indiana
(502) 689-3227
William Taggert - Floor Manager and Mentor at Caesars Southern Indiana
(812) 944-5594
Timeline
Dual Rate Supervisor
Bally's Casino Hotel
08.2023 - Current
Restaurant District Manager
Caralis Chicken
02.2022 - 02.2023
Hotel Front Desk Supervisor
Caesars Entertainment
08.2021 - 02.2022
Casino Floor Supervisor
Caesars Entertainment
10.2020 - 08.2021
Casino Table Games Dealer
Caesars Entertainment
09.2017 - 10.2020
Valet Attendant
Caesars Entertainment
09.2016 - 09.2017
No Degree - Marketing
Indiana University Southeast
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