Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Milich

Juan Milich

Zagreb,,21

Summary

A strongly skilled professional with a mix of technical expertise and experience in customer-facing roles, working closely with multicultural teams and clients. Driven by the desire to tackle challenges that promote both personal growth and professional development. Always eager to expand both technical and business knowledge, while ensuring client satisfaction, and delivering tailored solutions.

Overview

17
17
years of professional experience

Work History

Senior Technical Account Manager

Microblink
Zagreb
05.2021 - Current
  • Lead end-to-end sales cycles, acting as the main technical and strategic point of contact for mid-market and enterprise clients in the LATAM region.
  • Manage and respond to RFI, RFQ, and RFP processes, ensuring accurate, timely, and compelling technical documentation and proposals.
  • Oversee the planning and execution of Proof of Concept (PoC) initiatives, defining success criteria, coordinating resources, and validating value delivery.
  • Bridge the gap between commercial and technical teams by aligning client needs with tailored solutions and product capabilities (Identity Verification).

Technical Sales Engineer

Prisma Retail
Buenos Aires
04.2019 - 05.2021
  • Support the sales process by providing in-depth product knowledge, demos, and technical guidance tailored to retail industry needs.
  • Lead and participate in client training sessions to ensure successful onboarding and effective product adoption.
  • Create and maintain technical documentation, including user guides, integration manuals, and FAQs, to support both internal teams and end users.
  • Work closely with customers to understand their technical requirements and provide customized solutions that drive business value.

Senior Business Intelligence Developer

Philip Morris International
Buenos Aires
01.2018 - 04.2019
  • ETL Development
  • Project Management
  • Requirement elicitation
  • SSIS / .NET / SQL / ORACLE

Full Stack Developer

Merck Sharp & Dohme (MSD)
Buenos Aires
12.2015 - 01.2018
  • Backend Development (.NET, SQL, SSIS)
  • Frontend (AngularJS, jQuery, HTML, CSS, JavaScript)
  • Worked closely with business analysts and data teams to ensure accurate data integration and end-user usability.
  • Designed and delivered BI tools and dashboards focused on pharmaceutical and healthcare business needs.

Software Developer

Charles Taylor Insurtech
Buenos Aires
05.2014 - 12.2015
  • Full-stack Development
  • .NET / JavaScript / Oracle / SQL.
  • Consultant for the company’s Insurtech solutions portfolio.

Business Intelligence Developer

TeleTech
Buenos Aires
05.2013 - 05.2014
  • Development, modeling, and maintenance of corporate reporting systems.
  • Technical and business analysis to optimize reporting processes.
  • Proficient in Oracle, SQL, Business Objects (BO), Taleo, Crystal Reports, and ETL technologies.

Software Support Engineer

Swiss Medical Group
Buenos Aires
11.2007 - 06.2013
  • Reporting Development: Build and maintain custom reports and dashboards, ensuring accurate and efficient data presentation for stakeholders.
  • Documentation: Create and maintain comprehensive technical and user documentation for ETL processes and reporting systems.
  • Provide support for incidents related to in-house developed applications, ensuring quick resolution and minimal downtime.
  • Proficient in .NET, JavaScript, HTML, CSS, and SQL and reporting solutions.

Education

Master of Science - Digital Transformation

Universidad Europa
Madrid, Spain
06-2023

Bachelor of Science - Information Technology Management

Universidad Abierta Interamericana
Buenos Aires, Argentina
12-2019

Skills

  • Client relationship management
  • Sales cycle management
  • Technical sales
  • Technical documentation
  • Proof of concept
  • Strong communication
  • Software development

Languages

Spanish
First Language
English
Advanced (C1)
C1
Croatian
Intermediate (B1)
B1

Timeline

Senior Technical Account Manager

Microblink
05.2021 - Current

Technical Sales Engineer

Prisma Retail
04.2019 - 05.2021

Senior Business Intelligence Developer

Philip Morris International
01.2018 - 04.2019

Full Stack Developer

Merck Sharp & Dohme (MSD)
12.2015 - 01.2018

Software Developer

Charles Taylor Insurtech
05.2014 - 12.2015

Business Intelligence Developer

TeleTech
05.2013 - 05.2014

Software Support Engineer

Swiss Medical Group
11.2007 - 06.2013

Master of Science - Digital Transformation

Universidad Europa

Bachelor of Science - Information Technology Management

Universidad Abierta Interamericana

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