Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Molina

Roanoke,VA

Summary

Enthusiastic student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average skills in information technology and public health.

Overview

3
3
years of professional experience

Work History

Lab Technician

Acadia Healthcare
Roanoke, VA
05.2023 - Current
  • Collected, labeled and stored lab samples from patients according to laboratory specifications.
  • Analyzed results of tests using statistical methods to determine accuracy of results.
  • Researched and developed recommendations to resolve process, department and related customer issues.
  • Used scientific method to assist colleagues and supervisors with experiments.
  • Approached patients and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Representative

Anthem Blue Cross & Blue Shield
Roanoke, VA
05.2022 - 05.2023
  • Provided outstanding service to new and long-standing members by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed member relationships to achieve high level of satisfaction.
  • Maintained detailed records of member interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

Planned Parenthood
Roanoke , VA
04.2021 - 05.2022
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Determined accurate prices for medical services, consistently searching for funding for lower prices.
  • Set up and activated customer accounts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Public Health

Radford University Carilion
Roanoke, VA
05.2025

Skills

  • Specimen Preparation
  • Multi-Task Management
  • Medical Terminology Knowledge
  • Specimen Processing
  • Laboratory Safety Procedures
  • Data Entry
  • Microsoft Office Suite
  • Problem-Solving Abilities
  • Research
  • Regulatory Compliance
  • Phone and Email Etiquette

Languages

Spanish
Native/ Bilingual

Timeline

Lab Technician

Acadia Healthcare
05.2023 - Current

Customer Service Representative

Anthem Blue Cross & Blue Shield
05.2022 - 05.2023

Customer Service Representative

Planned Parenthood
04.2021 - 05.2022

Bachelor of Science - Public Health

Radford University Carilion

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Juan Molina