Juan Molina
Newark,DE
Summary
Dynamic and results-oriented professional with a strong background in managing team members' performance, coaching standards, and driving sales through exceptional customer service. Experienced in effective communication with teams, adept at handling administrative duties, and possessing expertise in cash handling. Seeking a challenging sales role where I can leverage my skills to drive revenue growth and exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Raising Cane's Chicken Fingers
11.2022 - Current
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Security Guard
Mainline Security
03.2022 - 09.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Reduced incidences of theft by implementing effective access control measures.
Sales Associate
Nike
05.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Philadelphia Military Academy At Elverson
Philadelphia, PA05.2019
Skills
- Team Management
- Business operations expertise
- Customer Service
- Coaching and Mentoring
- Money Handling
- Customer Retention
- Performance Improvement
- Problem-Solving
- Customer Engagement
- Staff Management
- Inventory control and record keeping
Timeline
Restaurant Manager
Raising Cane's Chicken Fingers
11.2022 - Current
Security Guard
Mainline Security
03.2022 - 09.2022
Sales Associate
Nike
05.2021 - 03.2022
High School Diploma -
Philadelphia Military Academy At Elverson