Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Monjaraz Servin

San Diego,CA

Summary

Dynamic and results-driven professional with extensive experience at Chevron, excelling in customer service and product promotion. Proven ability to resolve conflicts and enhance customer loyalty through active listening and critical thinking. Skilled in cash handling and staff training, consistently delivering exceptional service and maintaining store standards.

Overview

17
17
years of professional experience

Work History

Sales Associate

Chevron
05.2014 - 09.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Uhaul Moving And Storage
03.2023 - 09.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Day Porter

Sandstrand Services
02.2009 - 10.2013
  • Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
  • Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
  • Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
  • Prevented pest infestations by diligently removing trash and food waste from common areas daily.
  • Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
  • Performed light maintenance duties such as changing light bulbs or fixing minor plumbing issues when required.

Education

High School Diploma -

Morse High School
San Diego, CA
06-2009

No Degree -

San Diego City College
San Diego, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Conflict resolution
  • Complaint handling
  • Staff training
  • Product sales
  • Store maintenance
  • Stock management
  • Product promotion
  • Listening skills
  • Multi-tasking strength
  • Cash handling
  • Cash register operation
  • Stocking and receiving

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Uhaul Moving And Storage
03.2023 - 09.2025

Sales Associate

Chevron
05.2014 - 09.2025

Day Porter

Sandstrand Services
02.2009 - 10.2013

High School Diploma -

Morse High School

No Degree -

San Diego City College

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