Juan Montiel
Chicago,Illinois
Summary
Efficient individual aiming to increase value of company through excellent leadership. Proudly offers talents in team leading, communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Favorite Staffing (New Arrivals Mission Shelters)
10.2023 - 03.2024
- Manage the staffing schedule and ensure adequate coverage
- Respond, document, and resolve resident misconduct issues
- Identify and solve operational issues at the shelter
- Elevate supply and service needs to Project Manager
- Conduct a bed count
- Complete routine resident and facility checks
- Lead distribution of food, donations, and other essential items and supplies.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Case Manager
Favorite Staffing
09.2023 - 10.2023
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Care Coordinator
Favorite Staffing (Cook County Health)
04.2023 - 09.2023
- Interfaces with the care team to identify issues and develops an approach to resolve issues or escalates to the Manager of Care Coordination's
- Serve as a Liaison for communication on behalf of care teams to the shelters
- Coordinated various aspects of healthcare and social services for refuges, ensuring access to medical care, mental health support, education, and social integration
- Case Management beyond the shelter, when clients move into their own housing
- Direct support resettlement partners (Catholic Charities & IHDA IDHS DFSS)
- Coordinated and facilitated access to healthcare services, including medical, mental health and preventive care.
Shelter Supervisor
Jogan Health (New Arrivals Shelters)
10.2022 - 04.2023
- Direct shelter functions, support staff and provide for the safety, security, and well-being of staff and clients
- Recommend actionable steps to improve policies, procedures, and protocols
- Proficient in all aspects of shelter operations, including intake procedures, resident management, and ensuring a safe and welcoming environment
- Maintain situational awareness of all essential elements of information for external reporting.
Shelter Manager
Ho’olaulima Government Solutions (ORR ICF)
08.2022 - 10.2022
- Ensured compliance with federal, state, and the Office of Refugee Resettlement by conducting regular audits and addressing any identified issues promptly.
- Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
- Maintained a safe and secure environment for clients by monitoring security systems, enforcing rules, and responding to incidents as needed.
- Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
- Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
Lead Case Manager
Ho'olaulima Government Solutions (ORR ICF)
04.2022 - 08.2022
- Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards
- Managed Call Center operations at an Influx Care Facility for minors, adhering to Office of Refugee Resettlement (ORR) guidelines, ensuring streamlined communication and delivering crucial support to residents
- Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies licensing and/or contract requirements
- Advocate for refugees rights and needs within the community, adhering to ORR guidelines
- Monitor refugee progress and ensure compliance with program regulations
- Establish partnerships with ORR-approved organizations to enhance resources and support for the shelter
- Oversee shelter operations in strict adherence to ORR guidelines to create a safe and supportive environment for refugees
- Maintain confidentiality in all areas of the service population and program operations
- Facilitate the intake process for refugees, adhering to the guidelines set by the ORR.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
Sterilization Supervisor
Wyoming National Logistics
12.2021 - 04.2022
- Supervised disinfection of biohazard environments
- Specialized in COVID-19, lice, scabies, chicken pox, pink eye and flu patient areas
- Ensured compliance of COVID-19 protocols for client's tents, hygiene areas, dining room, and dormitories.
Youth Care Worker
Wyoming National Logistics
04.2021 - 12.2021
- Communicate and translate for clients in both English and Spanish
- Coordinated movement for unaccompanied minors throughout the camp (Fort Bliss, ORR, EIS)
- Engaged and involved children in case management everyday duty
- Completed all the required documentation before completing the shift.
Process Assistant
Amazon (Fulfillment Center ATL7)
05.2020 - 04.2021
- Supported daily management development, lead meetings, assigned duties, communication with the internal/external suppliers
- Assisted the department as an associate resource, training new associates and verifying SOP compliance
- Ensured successful area performance through tracking, reporting and giving feedback to associates, in line with the daily production goals
- Identified and addressed safety hazards within working areas
- Managed +25 people at a given time, assigning duties, resolved conflicts, explained daily, weekly, and monthly goals.
Operations and Sales Manager
Ferrefontana
01.2015 - 04.2019
- Coordinate all warehouse functions and inventory control
- Develop improvements in warehouse practices to promote efficiency, faster service, and lower costs
- Supervised and managed all purchasing, logistics, and operational activities
- Warehouse supervision and management.
Education
Bachelor of Business Administration -
University Rafael Urdaneta
01.2021
Skills
- Schedule Management
- Inventory Management
- Staff Management
- Microsoft excel, PowerPoint, and Word proficiency
- Training and mentoring
Certification
- EKG Technician Certificate
- GED
- Certificate OSHA 30
- FEMA ICS 100-200
- FEMA IS-27
- FEMA 405
- FEMA NIMS 700
- FEMA NIMS 800
- CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Favorite Staffing (New Arrivals Mission Shelters)
10.2023 - 03.2024
Case Manager
Favorite Staffing
09.2023 - 10.2023
Care Coordinator
Favorite Staffing (Cook County Health)
04.2023 - 09.2023
Shelter Supervisor
Jogan Health (New Arrivals Shelters)
10.2022 - 04.2023
Shelter Manager
Ho’olaulima Government Solutions (ORR ICF)
08.2022 - 10.2022
Lead Case Manager
Ho'olaulima Government Solutions (ORR ICF)
04.2022 - 08.2022
Sterilization Supervisor
Wyoming National Logistics
12.2021 - 04.2022
Youth Care Worker
Wyoming National Logistics
04.2021 - 12.2021
Process Assistant
Amazon (Fulfillment Center ATL7)
05.2020 - 04.2021
Operations and Sales Manager
Ferrefontana
01.2015 - 04.2019
Bachelor of Business Administration -
University Rafael Urdaneta
- EKG Technician Certificate
- GED
- Certificate OSHA 30
- FEMA ICS 100-200
- FEMA IS-27
- FEMA 405
- FEMA NIMS 700
- FEMA NIMS 800
- CPR Certification
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