Juan Morales
Spring,TX
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Skilled in teaching new concepts and best practice strategies. Quick-thinking Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Chef Manager
Greystone House Montessori School
The Woodlands, TX
05.2019 - 02.2021
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Properly handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Maintained well-organized mise en place to keep work efficient and consistent.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Retail Sales Associate
Target
The Woodlands, TX
03.2019 - 05.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Tracked down hard-to-find merchandise at diverse locations.
- Supported loss prevention goals by monitoring shopper behavior.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Folded and arranged merchandise in attractive displays to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Spoke to customers in native language to increase loyalty and establish relationships.
Construction Worker
Phils Construction
The Woodlands, TX
06.2018 - 03.2019
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Assisted with successful, time-sensitive renovations of various structures.
- Loaded, unloaded and moved material to and from storage and production areas.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Assistant Store Manager
Toys"R"Us
The Woodlands, Texas
01.2018 - 06.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Manager
Up N Smoke
The Woodlands, TX
01.2016 - 01.2018
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Resolved customer service issues promptly.
- Optimized store displays and appearance via strategic merchandising.
Education
GED -
The Woodlands College Park
3701 College Park Dr, The Woodlands, TX 77384 08.2008 - 05.2012
Skills
Relationship building and management
Timeline
Chef Manager
Greystone House Montessori School
05.2019 - 02.2021
Retail Sales Associate
Target
03.2019 - 05.2019
Construction Worker
Phils Construction
06.2018 - 03.2019
Assistant Store Manager
Toys"R"Us
01.2018 - 06.2018
Store Manager
Up N Smoke
01.2016 - 01.2018
GED -
The Woodlands College Park
08.2008 - 05.2012
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