Juan Morales
Mechanical Technician
La Grange Park,IL
Timeline
Moraine Valley Community College - Certification, Plant Engineering Mechanic
06.2021 - 12.2023
Package Handler - UPS
12.2020 - Current
Shift Manager - Burger King
03.2018 - 05.2021
City Colleges of Chicago - Wilbur Wright College - No Degree, Engineering
09.2017 - 07.2019
Infinity Math, Sciene And Technology Highi School - High School Diploma,
09.2013 - 07.2017
Work History
Package Handler
UPS
Hodgkins, IL
12.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Assist with day-to-day operations, work efficiently and productively with all team members.
- Work flexible hours across night, weekend, and holiday shifts.
- Pay attention to detail while completing assignments.
Shift Manager
Burger King
Cicero, IL
03.2018 - 05.2021
- Handle escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Train new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Train and mentored new employees to maximize team performance.
- Promote a positive work environment through open communication and constructive feedback.
- Keep employees operating productively and working on task to meet business and customer needs.
- Excell in every store position and regularly backed up front-line staff.
- Achieve consistent customer satisfaction by addressing concerns promptly and professionally.
- Contribute to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Resolve customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Education
Certification - Plant Engineering Mechanic
06.2021 - 12.2023
- Fluid power Technician Certificate
- Mechanical drive technician
_ Industrial maintenance technician certificate
- Industrial control technician
No Degree - Engineering
09.2017 - 07.2019
High School Diploma -
09.2013 - 07.2017
- Star Scholarship Recipient
- The Seal of Biliteracy
Skills
- Team Leadership
- Money Handling
- Issue Resolution
- Secure Loads
- Truck Loading and Unloading
- Barcode Scanners
- Equipment Safety
- Safety Policies and Procedures
- Welding and Bolting
- Lockout and Tagout Procedures
- Bilingual
- Quick learner
- Positive and Friendly