Juan Morales
San Antonio,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Owner/Operator Truck Driver
Juan Morales Transport
San Antonio, TEXAS
01.2024 - Current
- Operated commercial truck to transport goods and materials over long distances.
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Communicated with customers regarding delivery times and location details.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Performed basic troubleshooting on mechanical components when necessary.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Developed positive relationships with customers by providing excellent customer service.
- Worked well with dispatchers to communicate route and schedule changes.
- Recorded expenses and maintained receipts.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Manager of Operations
Rod Brothers Logistics
Amarillo, TEXAS
08.2021 - 12.2023
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Negotiated contracts with vendors for services necessary for daily operations.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed team of XX employees, conducting performance evaluations and facilitating professional development.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Investigated customer inquiries regarding delivery status or delays.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
Education
High School Diploma -
Dalhart High School
Dalhart, TX05-2005
Skills
- Paperwork coordination
- Route planning expertise
- Safe Driving Practices
- Log updating
- Safety Management
- Effective communication abilities
- Learning Management Systems
- Hardware Installation
- Computer maintenance
- Hardware upgrades
- Computer Diagnostics
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Building computers- i have found building computers and learning how to trouble shoot problems on the computer is something exciting. i have built new computers for friends and family i also enjoy helping them when they also have issues with their computers.
Timeline
Owner/Operator Truck Driver
Juan Morales Transport
01.2024 - Current
Manager of Operations
Rod Brothers Logistics
08.2021 - 12.2023
High School Diploma -
Dalhart High School
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