Summary
Overview
Work History
Skills
Accomplishments
Certification
Languages
Timeline
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Juan Morales

Juan Morales

St. George,UT

Summary

With over 5 years at Pro-Scape Landscaping, I excelled in project management and customer service, significantly enhancing client satisfaction and team productivity. Fluent in English and Spanish, my leadership and complex problem-solving skills ensured the timely delivery of high-quality landscaping projects, with a focus on innovative solutions and efficient operations management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager/ Owner

Pro-Scape Landscaping
08.2018 - 11.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed hours tracking and payroll for employees
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully delivered multiple projects on time.
  • Operated medium and heavy equipment excavating, grading, planting, and preparing grounds for landscape and utilities installation
  • Operated up to 26,000 lbs. Truck and trailer efficiently without accidents, for equipment local and long distance delivery
  • Ordered/Maintained supplies and materials on time at job sites
  • Constructed-xeriscape, hardscape, pergolas, landscape, water features, fire features, Irrigation systems multiple wire and 2-wire controlled, storm water drainage systems, retaining wall systems block and boulders
  • Managed client list opening and closing sales
  • 5+ year experience on estimating potential projects using quickbooks platform
  • Handled equipment repairs and maintenance, mechanically, electrically Hydraulics
  • Designing/Welding landscape projects and/or equipment repairs
  • In total 5+ years of landscape installation and maintenance owner/manager experience

Tow Truck Driver

3DL towing, LLC
11.2019 - 06.2022
  • Partnered and operated towing and recovery business
  • Performed complex recovery operations in winter/snow conditions 24/7 availability
  • Partnered with patrol officers for safe road operations
  • Performed rollover vehicle recovery on and off road conditions, using tow trucks, mini excavator or skidsteer(for off road recoveries)
  • Performed accident site towing operations
  • Attended private and police dispatch 24/7 calls
  • Entered impounded vehicles to state impound website
  • Coordinated vehicle owners for impound yard pay and pick up
  • Entered owner information on towing ticket
  • Loaded cars, trucks, rv's, atv's, utv's, medium equipment on rolling flat bed and lift wheel tow trucks
  • Efficient lift wheel w/dollies load ups
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations
  • Owned, operated, repaired and maintained towing trucks
  • Utah safety council towing operator certified
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Secured vehicle to tow truck and checked all attachments for safe operation
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles
  • Owned/operated/repaired and rebuild rollback flatbed tow trucks

Maintenance Technician

The Fit Stop Health Club
08.2014 - 08.2018
  • Operated varied hand and power tools to complete repairs.
  • Replaced worn or broken parts on fitness machines and equipment.
  • Managed and maintained 10,000- gallon indoor swimming pool was CPO certified
  • Remodeled epoxy flooring(certified installer), hardwood flooring, rubber flooring, carpet flooring.
  • Fitness equipment upholstery repair
  • Handled and managed framing, drywall demolition, repair, and paint on building walls
  • Repair and replace lighting systems ballas and LED
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Performed preventive maintenance and repairs on various types of fitness equipment.
  • Reduced downtime by quickly diagnosing and resolving technical issues on fitness equipment
  • Successfully completed complex repair tasks such as fitness cable equipment, upholstery, 12 and 24 volt electrical within tight deadlines, minimizing disruptions to daily operations.
  • Followed safety protocols to minimize workplace accidents.
  • Installed new locks, door handles, and door closers.
  • Repaired and replaced pumps, valves and motors.
  • Maintained and repaired boiler system for steam rooms
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Executed tasks within time and budget constraints
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns
  • Rewired and replaced faulty electrical components in equipment
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment
  • Reported issues to property manager so effective resolutions could be put into place
  • Detected and repaired machinery faults using electrical and manual testing methods
  • Minimized downtime and delays, responding swiftly to emergency breakdowns or unexpected malfunctions at any time
  • Positively engaged with customers and maintained professional appearance as company representative
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles
  • Assisted management in developing long-term plans for equipment upgrades and replacements
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
  • Safely and effectively handled wide range of cleaning products and solutions
  • Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs
  • Lastly but not least important studied and certified as a NASM certified personal trainer

Plow Operator and Equipment Mechanic

BCM
04.2012 - 10.2015
  • Worked as a car, truck and heavy equipment mechanic
  • Repaired and maintained heavy equipment Hydraulic systems
  • Designed, fabricated and welded equipment attachments and customizations
  • Removed and repaired 4L60E and 4L80E transmissions
  • removed and replaced multiple make and model transmissions
  • Managed diverse equipment effectively, illustrating flexibility in work conditions
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers
  • Maintained organized work area by cleaning and removing hazards
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs
  • Worked outside in all weather conditions
  • Provided on-the-job training to newly hired workers and team members.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations
  • Performed general equipment maintenance and repair to minimize downtime
  • Managed shop supplies and parts inventory

Auto Mechanic

Big Boy Auto
03.2010 - 09.2013
  • Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
  • Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
  • Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Repaired A604, 4L60E and 4L80E transmissions
  • Worked with all data and on demand tech support websites
  • Diagnosed and Repair auto electric problems
  • Replaced and repaired engine and transmission assembly
  • Repaired and replaced wheels and tires
  • Repaired and replaced various auto body parts
  • Assisted less experienced mechanics in troubleshooting difficult problems, fostering teamwork across the shop floor.

Skills

  • English and Spanish proficiency
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Project management
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Business administration
  • Negotiation
  • Budget control
  • Emergency response
  • Contract management
  • Clear communication

Accomplishments

Completed multiple high end landscape projects in Wasatch and summit County's

Certification

NASM personal trainer

DOT medical card

Epoxy systems installer

CPO pool operator

Utah tow truck certified

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Tow Truck Driver

3DL towing, LLC
11.2019 - 06.2022

Manager/ Owner

Pro-Scape Landscaping
08.2018 - 11.2024

Maintenance Technician

The Fit Stop Health Club
08.2014 - 08.2018

Plow Operator and Equipment Mechanic

BCM
04.2012 - 10.2015

Auto Mechanic

Big Boy Auto
03.2010 - 09.2013

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Juan Morales