Juan Morales
Denver
Overview
5
5
years of professional experience
Work History
Customer Service Representative
U Pull Pay
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Responded to customer requests for products.
Server
IHOP
09.2019 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Collegiate Prep Academy
Denver, CO05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
U Pull Pay
10.2022 - Current
Server
IHOP
09.2019 - 09.2022
High School Diploma -
Collegiate Prep Academy