Juan Moreno
Fontana,CA
Summary
- Seeking a responsible and challenging position in a growth oriented progressive Institution where my knowledge, experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.
- Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
- Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
- Professional customer service expert with solid track record in training and development. Proven capacity to design and deliver effective training programs that improve team performance and service standards. Valued for strong collaborative skills and ability to adapt to evolving team needs and challenges with reliability.
Overview
9
9
years of professional experience
Work History
Restaurant Cashier
La Tapatia
04.2024 - Current
- Supported promotional events by setting up displays and providing information.
- Processed customer transactions with accuracy and attention to detail.
- Handled cash register operations, including opening and closing procedures.
- Provided friendly and helpful customer service during busy hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
Sales rep and customer service
AT&T Cotsco
10.2023 - 01.2024
- Company Overview: (ISM AT&T)
- Provide outstanding customer service
- Explain our products, services, prices as well as answer questions that the customer have
- Creating action plans
- Collect payments for new and existing customers
- (ISM AT&T)
Call Center Trainer (& Virtual force trainer)
AT&T ISM SUTHERLAND GLOBAL SERVICES
06.2021 - 02.2023
- Facilitator guide for new hires
- Explain our products, services, prices as well as answer questions that the Trainees have
- In charge of database of assigned trainees such as payroll and sutherland facilities (Using service now to solve any inconvenience they may present)
- Creating action plans (1&1 And with teams from 7 to 15 people)
- Collaborated with management to identify skill gaps and develop targeted training initiatives.
- Facilitated hands-on workshops to enhance employee understanding of company policies and procedures.
Call Center SME (Floor Support)
AT&T ISM SUTHERLAND GLOBAL SERVICES
06.2021 - 02.2022
- Use computers for various applications, such as database management or word processing
- Answer Supervisor calls, take messages or transfer calls to the appropriate individual and provide the customers with information
- We also explain our products, services, prices as well as answer questions that the customer has to ask at that moment
- Manage personal data from different customers From AT&T
- Elite Care support
- Process payments and manage billing information
- Team management, In charge of meetings with agents
- Coaching and shadowing to improve agents performance
Call Center Agent
AT&T ISM SUTHERLAND GLOBAL SERVICES
02.2021 - 06.2021
- Use computers for various applications, such as database management or word processing
- Answer calls, take messages or transfer calls to the appropriate individual and provide the customers with information
- We also explain our products, services, prices as well as answer questions that the customer has to ask at that moment
- Manage personal data from different customers From AT&T
- Elite Care support
- Process payments and manage billing information
Call Center Agent
Teleperformance
05.2020 - 12.2020
- Company Overview: (Sales & Tech Support)
- Use computers for various applications, such as database management or word processing
- Answer calls, take messages or transfer calls to the appropriate individual and provide the customers with information
- We also explain our products, services, prices as well as answer questions that the customer has to ask at that moment
- (Sales & Tech Support)
Call Center Agent
AT&T Sutherland Global Services
03.2020 - 04.2020
- Use computers for various applications, such as database management or word processing
- Answer Text messages, take messages or transfer Chat calls to the appropriate individual and provide the customers with information
- We also explain our products, services, prices as well as answer questions that the customer has to ask at that moment
Club promoter
Fiction Club Toronto
03.2019 - 09.2019
- Use social media and web pages to sell tickets and answer questions about events and pricing
- Promote and help for party events
Assistant /Helper Customer service
Winners
06.2018 - 07.2019
- Company Overview: (Sales and customer service)
- Solve problems or questions created by different customers
- Organize merchandise and pricing
- (Sales and customer service)
Call Center Agent
Comcast Sitel Colombia
05.2017 - 10.2017
- Use computers for various applications, such as database management or word processing
- Answer calls, take messages or transfer calls to the appropriate individual and provide the customers with information
- We also explain our products, services, prices as well as answer questions that the customer has to ask at that moment
Assistant /Helper
Soinco S.A.S (Soluciones en ingenieria y construccion)
01.2016 - 05.2017
- Use computers for various applications, such as database management or word processing
- Explain products and services about the company
- Assistant on different Topography projects
Education
Recording Arts - Sound and Music Recording
Recording Arts Canada
Toronto, ON01.2019
High School Diploma -
Liceo la Sabana
12.2017
Skills
- Patience and tolerance
- Excellent customer service
- Sales orientation
- Sales leadership
- Customer service
- Microsoft outlook, word, and Excel
- Customer focused
- Effective workflow management
Hobbies and Interests
- Music (Artist, Dj, Producer / Creator)
- Promote and share ideas
- https://morenojuan.myportfolio.com/
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Cashier
La Tapatia
04.2024 - Current
Sales rep and customer service
AT&T Cotsco
10.2023 - 01.2024
Call Center Trainer (& Virtual force trainer)
AT&T ISM SUTHERLAND GLOBAL SERVICES
06.2021 - 02.2023
Call Center SME (Floor Support)
AT&T ISM SUTHERLAND GLOBAL SERVICES
06.2021 - 02.2022
Call Center Agent
AT&T ISM SUTHERLAND GLOBAL SERVICES
02.2021 - 06.2021
Call Center Agent
Teleperformance
05.2020 - 12.2020
Call Center Agent
AT&T Sutherland Global Services
03.2020 - 04.2020
Club promoter
Fiction Club Toronto
03.2019 - 09.2019
Assistant /Helper Customer service
Winners
06.2018 - 07.2019
Call Center Agent
Comcast Sitel Colombia
05.2017 - 10.2017
Assistant /Helper
Soinco S.A.S (Soluciones en ingenieria y construccion)
01.2016 - 05.2017
High School Diploma -
Liceo la Sabana
Recording Arts - Sound and Music Recording
Recording Arts Canada
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