Juan Mott
Jacksonville,FL
Summary
Dynamic Operations Manager with extensive experience in streamlining operational workflows and enhancing productivity. Known for implementing performance metrics and fostering teamwork, leading to improved efficiency and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Yard Foreman
Sunbelt Rentals
Jacksonville, FL
06.2024 - Current
- Supervised daily operations of yard activities, ensuring safety and compliance with company policies.
- Coordinated equipment inspections and maintenance schedules to enhance operational efficiency.
- Trained new employees on safety protocols and equipment handling procedures.
- Managed inventory levels, performing regular audits to maintain stock accuracy.
- Facilitated communication between yard staff and management to streamline workflow processes.
- Implemented best practices for loading and unloading equipment, reducing turnaround time.
- Resolved customer inquiries regarding rental equipment availability and specifications promptly.
- Assisted in developing training materials for ongoing employee development programs.
- Optimized space utilization through efficient inventory management, leading to a well-organized yard environment.
- Developed emergency preparedness plans to minimize potential risks and ensure rapid response during critical situations.
- Conducted regular performance reviews for staff members, providing constructive feedback on areas requiring improvement.
- Conducted safety and yard inspections and documented and distributed findings and observations.
- Responded promptly to issues or concerns raised by staff members, fostering a collaborative working environment that prioritized open communication.
- Played an integral role in successful project completion by effectively coordinating yard staff and resources on a consistent basis.
- Maintained smooth operations during peak periods with proactive planning strategies that accounted for seasonal fluctuations in workload.
- Achieved operational excellence by enforcing compliance with industry regulations, company policies, and safety guidelines.
Operations Manager
All Weather Contractors
Jacksonville, FL
07.2018 - 05.2023
- Streamlined operational workflows to enhance productivity across multiple projects.
- Implemented performance metrics to monitor team efficiency and identify areas for improvement.
- Led cross-functional teams in developing process improvements that reduced operational delays.
- Mentored junior staff on best practices in project management and resource allocation.
- Oversaw budget management, ensuring alignment with company financial goals and objectives.
- Established training programs to boost employee skills and operational knowledge across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Store Director
Winn Dixie Supermarket
Jacksonville, FL
02.2006 - 07.2018
- Led store operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategic merchandising plans to maximize sales potential.
- Managed staffing, training, and performance evaluations to enhance team productivity.
- Analyzed sales data and market trends to drive inventory management decisions.
- Fostered relationships with vendors to negotiate favorable terms and optimize supply chain efficiency.
- Oversaw financial performance, including budgeting, forecasting, and cost control initiatives.
- Implemented customer service programs that improved shopper satisfaction ratings significantly.
- Coordinated community engagement efforts to enhance brand visibility and loyalty among customers.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Managed team of 150 cashiers and floor staff.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
- Developed new store location from ground up by hiring and training efficient team.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Analyzed operating and financial statements for profitability ratios.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
- Identified current and future trends that appeal to consumers.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - Marketing Management
The Community College of Baltimore County
Catonsville, MDSkills
- Materials handling
- Heavy equipment operation
- Load planning
- Equipment control
- Workflow optimization
- Logistics coordination
- Warehouse operations oversight
- Environmental awareness
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
Certification
- Certified Forklift Operator, Sunbelt Rentals - 2 years
- Certified MEWP Operator, Sunbelt Rentals - 2 years
Timeline
Yard Foreman
Sunbelt Rentals
06.2024 - Current
Operations Manager
All Weather Contractors
07.2018 - 05.2023
Store Director
Winn Dixie Supermarket
02.2006 - 07.2018
Bachelor of Science - Marketing Management
The Community College of Baltimore County