Dulce Hernandez
Grand Prairie,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Evolent Health
04.2014 - 02.2020
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and Benefits.
- Educated clients about health insurance coverage options, benefits and costs.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Manager
Willow Bend Mobile Home Park
01.2012 - 04.2014
- Proven ability to learn quickly and adapt to new situations.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Utilized social media, banners and signs to advertise vacant apartments.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
Education
High School Diploma -
Some School
Las ColinasSkills
- Call Management
- Data Entry
- Complaint Resolution
- Account Updating
- Computer Proficiency
- Problem Resolution
- Staff Education and Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Evolent Health
04.2014 - 02.2020
Office Manager
Willow Bend Mobile Home Park
01.2012 - 04.2014
High School Diploma -
Some School