Vanessa Roman
North Arlington
Summary
Detail-oriented Administrative Assistant with extensive experience in coordinating office operations and providing comprehensive administrative support. Proven track record in enhancing operational efficiency through effective communication and task management, while fostering positive relationships with clients and team members.
Overview
15
15
years of professional experience
Work History
Station Attendant
New Jersey Transit Rail
Newark
10.2023 - Current
- Maintained cleanliness and safety of station facilities and platforms.
- Monitored train schedules and communicated delays to passengers effectively.
- Collaborated with train crews to facilitate safe operations at the station.
- Greeted passengers and provided assistance to ensure their comfort and safety.
Transportation Coordinator
Ez Ride
Wood-Ridge
01.2023 - Current
- Take calls from the call center in English or Spanish from clients who want to take trips.
- Management of the Qryde system, where the reservation is made to pick up and drop off passengers, Lyft and Uber are managed.
- Help passengers resolve pick-up, drop-off, driver, or other issues.
- Make customer payments through the Qryde system.
- Dispute with Lyft and Uber for canceled rides, rides with different fares, or others.
Package Handler
FedEx Ground
Newark
12.2021 - Current
- Loaded delivery trucks with prepared packages to support timely dispatch.
- Scanned and sorted packages by destination and service type to streamline sorting process.
- Transported packages between designated areas to maintain efficient workflow.
Administrative Assistant
Samiri Environmental Consultant
Quito
09.2011 - 03.2019
- Scheduled appointments, meetings and events for management staff, also booked flights and reserved hotel rooms to plan and coordinate staff travel.
- Prepared and prioritized calendars and correspondence.
- Provided secretarial and office management support, fostering cooperative working relationships to enhance team collaboration.
- Composed correspondence, reports and meeting notes.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets for payroll processing, maintaining financial databases to ensure accurate record-keeping.
- Coordinated employee recruitment, performance evaluations, and terminations, streamlining HR processes for improved staff management.
Education
ESL Program Level I - Advanced II
Bergen Community College
Hackensack, NJ08-2022
BBA - Business Administration Tourism And Environment
Universidad Tecnologica Equinoccial
Quito, Ecuador03-2010
Skills
- Package Loading
- Loading and Unloading
- Customer assistance
- Communication skills
- Project management
- Data Entry Documentation
- Logistics coordination
- Inventory management
- Billing and invoicing
- Safety protocols
- Customer support
- File organization
- Scanning documents
- Microsoft Office
- Point-of-sale operation
- Spreadsheet creation
- Timeline Planning and Management
- Scheduling and calendar management
- Scheduling appointments
- Meeting coordination
- Time management
- Task prioritization
- Attention to detail
- Problem solving
- Conflict resolution
- Team Collaboration
- Collaboration skills
- Staff training
- Communication skills
- Clear communication
- Organizational Skills
- Safety compliance
- Materials Handling Safety Training
- Staff training
- Document copying
- Invoicing
- Record maintenance
- Report writing
- Mail management
- Report preparation
- Software proficiency
- Staff scheduling
- Copying documents
- Clear communication
- Time tracking systems
- Workforce management
- ADP payroll
Accomplishments
Recognized as Employee of the month for outstanding performance and team contributions.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Station Attendant
New Jersey Transit Rail
10.2023 - Current
Transportation Coordinator
Ez Ride
01.2023 - Current
Package Handler
FedEx Ground
12.2021 - Current
Administrative Assistant
Samiri Environmental Consultant
09.2011 - 03.2019
ESL Program Level I - Advanced II
Bergen Community College
BBA - Business Administration Tourism And Environment
Universidad Tecnologica Equinoccial