Juan Munoz
Pflugerville,TX
Summary
A result-oriented professional with 25 years of experience in the hospitality industry. Top qualifications relating to Beverage Manager, Restaurant Manager, Banquet Manager and Director of Banquets. Communicates and works well under stress or time constraints. Resourceful and adaptable. Skilled at exceeding client expectations through excellent customer service and client rapport, able to analyze any situation and promptly formulate a plan, able to motivate personnel, and detailed oriented. Experienced Restaurant Manager successful at overseeing high-volume, $1.2 million dollar restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management. Director of Banquets with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Banquets
SouthPark Hotel
Austin, TX
05.2022 - Current
- Organizing and coordinating all aspects of Banquets events from start to finish, including menu selection, budgeting and staffing.
- Developing Banquets services in line with the hotel's sales strategy, ensuring maximum profitability.
- Supervising banquet staff to ensure guest satisfaction is consistently met or exceeded.
- Maintaining a high level of customer service by responding promptly to inquiries and resolving any customer issues that may arise.
- Collaborating with the culinary team to create unique menus while staying within budgetary constraints.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Analyzing operational trends in order to identify areas of improvement or cost savings initiatives.
Restaurant Manager
Chillis
Pflugerville, TX
06.2021 - 05.2022
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Director of Food and Beverage Executive Committee Member
Hilton Garden Inn Austin
Austin, TX
07.2014 - 01.2020
- Prioritized and delegated assignments to meet SOPs for managers
- Led the interview and recruitment process to assemble a cohesive professional team
- Reduced expenses through strategic staffing, rigorous expenditure control, and careful management of food and beverage costs
- Introduced new menu items, layout, and pricing to enhance customer experience
- Enhanced catering menu pricing by adding new packages
- Implemented innovative steps of service
- Implemented strategies to decrease inventory, establish optimal beverage par levels, and introduced an innovative wine list throughout the establishment.
Director of Banquets
Hilton Austin
Austin, TX
04.2010 - 03.2014
- Managed the setup and upkeep of meeting spaces, encompassing 800 rooms, 76,000 square feet of event space, and capacity for 5,000 attendees.
- Responsible for service delivery and developing supervisors/managers
- Participated in monthly review meetings for financial statements, budgets, and projections.
- Managed budget to control labor, beverage, and other expenses staying within allocated funds. Achieved a 30% decrease in overtime in the first year and maintained a 5% reduction every subsequent year.
- Trained servers and captains in various service techniques such as French, Synchronize, and Banquets a la carte.
Director of Banquets
Hilton Orange County/Costa Mesa Costa
Mesa, CA
12.2002 - 03.2010
- Supervised the timely establishment and management of various meeting facilities spanning across 486 rooms, a sprawling 56,000 square feet event space, and the ability to accommodate up to 2,000 individuals.
- Managed service delivery, trained new associates, and developed supervisors and managers
- Contributed to the analysis of financial statements, budgets, and projections in monthly review meetings
- Oversaw operations of the beverage department while offering valuable insights for improvement.
Banquet Manager
Sofitel Los Angeles at Beverly Hills
Los Angeles, CA
01.2001 - 11.2002
- Liaised with clients, guests, and team members to efficiently organize events in a 20,000 square feet venue with a banquet capacity for 700 individuals
- Ensured consistent superior customer service by overseeing the timely setup and maintenance of all meeting spaces.
- Delivered satisfactory resolutions for all parties involved
- Provided assistance to team members as required.
Education
Some College (No Degree) - Electromechanical Engineering Technologies
C.E.C.I.
Anaheim, CASkills
- Excel Competent
- DELPHI Competent
- Micros POS System Intermediate
- Spanish Fluent
- Banquet Experience
- Restaurant Management
- Aloha POS
- Inventory control
- Serving
- Food safety
- Micros POS
- Hotel experience
- Hospitality
- Recruiting
- Interviewing
- Supervising experience
- Profit & loss
- Analysis skills
- Microsoft Excel
- Communication skills
- Shift management
- Project management
- Accounting
- Microsoft Office
- Event Management
- Menu development
- Detail orientation
- Employee Supervision
- Expense Tracking
- Quality Assurance
- Performance Improvement
- Staff Supervision
- Scheduling
- Delegating Assignments and Tasks
- Teamwork and Collaboration
- Cost controls
- POS Terminal Operation
Certification
Food Manager Certification, ServSafe, 12/01/20, 12/01/25
Languages
Spanish - Fluent
Languages
Spanish
Professional
Accomplishments
Manager of the Year 2009 with Hilton Costa Mesa CA.
Manager of the Quarter with Hotel Sofitel.
Timeline
Director of Banquets
SouthPark Hotel
05.2022 - Current
Restaurant Manager
Chillis
06.2021 - 05.2022
Director of Food and Beverage Executive Committee Member
Hilton Garden Inn Austin
07.2014 - 01.2020
Director of Banquets
Hilton Austin
04.2010 - 03.2014
Director of Banquets
Hilton Orange County/Costa Mesa Costa
12.2002 - 03.2010
Banquet Manager
Sofitel Los Angeles at Beverly Hills
01.2001 - 11.2002
Some College (No Degree) - Electromechanical Engineering Technologies
C.E.C.I.
Food Manager Certification, ServSafe, 12/01/20, 12/01/25
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