Juan Munoz

Work History

El Camino Restaurant

11.2024 - Current

Cultivated warm relationships with regular customers.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assisted in training new hires, providing guidance on restaurant standards and best practices.

Chart House Restaurant

02.2024 - 09.2024

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Outback Steakhouse

03.2023 - 12.2023

Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Greeted customers and provided outstanding customer service.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

AJ's American Grill

08.2021 - 01.2023

Make memorable first and last impression by having genuine conversations with Guests and a great attitude
Coordinate the wait and seat Guests with a sense of urgency
Lead the lobby experience for each Guest following the restaurant's hospitality standards
Help server support and serve tables as needed
Clean tables by bringing dishes to the kitchen and prepare tables for the next Guests

PacSun

01.2022 - 10.2022

Delivering an engaging, positive and authentic customer experience with all customers
Focusing on full-price selling while maintaining awareness of product value and promotions
Handling customer situations in compliance with policy and procedures, attempts to 'solve for yes' and partners with the leadership when dealing with escalated issues
Completing all assigned tasks in a timely and efficient manner
Executing all visual directives and maintained visual standards set by the company and as directed by the management team
Supporting high standards of organization and cleanliness, promoting a safe working and shopping environment to maximize the customer experience
Upholding and complying with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program
Complying with all Loss Prevention policies, and communicated violations directly to the leadership team or via the Silent Witness Hotline
Sharing feedback from customers with the leadership team to improve the overall customer experience

Fornello Italian Cuisine

08.2018 - 02.2019

Greet customers as they enter the restaurant
Process credit cards and get signatures
Create change for those paying with cash
Closeout the register at the end of the day
Provide customer service and complaint resolution
Taking customers' food and drink orders
Collaborating with the kitchen staff for prompt and correct delivery of orders
Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
Delivering a memorable dining experience by resolving all customer issues promptly
Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulation