Juan Munoz
Trenton,NJ
Summary
A skilled worker with experience in customer service, IT, engineering and construction. known for taking lead and delegating tasks, proven ability in problem solving and adaptability to different scenarios.
Overview
6
6
years of professional experience
Work History
Construction Worker
NPS
Block Island, RI
08.2025 - Current
- Operated heavy machinery, ensuring safe and efficient construction processes.
- Conducted site inspections to maintain compliance with safety regulations.
- Implemented best practices to enhance workflow efficiency on job sites.
- Collaborated with team members to execute project plans effectively.
- Assisted in training new workers on tools and safety protocols.
- Oversaw daily operations, coordinating tasks among crew members for optimal productivity.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Assisted with successful, time-sensitive renovations of various structures.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
Front Desk Agent
Block Island Reservations
Block Island, RI
05.2021 - Current
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Addressed guest inquiries promptly, providing exceptional customer service to enhance satisfaction.
- Facilitated reservations using property management system, enhancing booking efficiency and accuracy.
- Coordinated with housekeeping staff to ensure timely room readiness for incoming guests.
- Trained new front desk agents on procedures and customer service best practices.
- Collected room deposits, fees, and payments.
Construction Worker
M and D Property Management
Block Island, RI
08.2023 - 05.2025
- House repairs, maintenance and property management.
- Enforced building code.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Mentored junior staff, fostering skill development and knowledge transfer within the team.
Engineering Supervisor
TPG
Block Island, RI
05.2022 - 04.2024
- Implemented process improvements, enhancing operational efficiency and reducing project delays.
- Coordinated cross-functional teams to streamline project workflows and optimize resource allocation.
- Supervised engineering projects, ensuring adherence to quality standards and timelines.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Analyzed project performance metrics, identifying areas for improvement and driving strategic initiatives.
- Preventive and Corrective Maintenance.
IT Technician
247.ai
Colombia.
10.2021 - 03.2022
- Installed, configured, and upgraded operating systems and applications across various platforms.
- Diagnosed and resolved hardware and software issues to maintain optimal system performance.
- Provided technical support to end-users through troubleshooting procedures via phone and remote access tools.
- Collaborated with cross-functional teams to implement IT solutions that enhanced operational efficiency.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Active directory domain management.
- Remote desktop access.
IT Technician
Almaviva Contact Spa
Colombia
10.2020 - 04.2021
- Support VPN connections to work from home employees.
- Preventive maintenance to hardware.
- install and spread new software on the company.
- Administrate the active directory and privileges.
Education
Associate of Science - Computer Engineering
SENA
Colombia12-2019
High School Diploma -
Liceo Antioqueno
Medellin, Colombia.11-2019
Skills
- Carpentry
- Worksite safety
- Equipment maintenance
- Problem-solving
- Attention to detail
- Customer service
- Lead and team Management
- Documentation control
- Process development
- Multitasking
- Friendly, positive attitude
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Construction Worker
NPS
08.2025 - Current
Construction Worker
M and D Property Management
08.2023 - 05.2025
Engineering Supervisor
TPG
05.2022 - 04.2024
IT Technician
247.ai
10.2021 - 03.2022
Front Desk Agent
Block Island Reservations
05.2021 - Current
IT Technician
Almaviva Contact Spa
10.2020 - 04.2021
Associate of Science - Computer Engineering
SENA
High School Diploma -
Liceo Antioqueno