Juan Murgas
Dover,US
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
General Skilled Laborer
First Class Construction LLC
St. Petersburg, FL
06.2024 - 02.2026
- Assisted in diverse construction tasks, enhancing project efficiency and team collaboration.
- Operated machinery safely, contributing to timely project completion and cost savings.
- Maintained site cleanliness, ensuring compliance with safety regulations and reducing hazards.
- Supported skilled tradespeople, learning techniques that improved personal skill set.
Online Customer Service Representative
Amazon
Tampa, FL
12.2022 - 04.2024
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Assisted customers with product selection, providing tailored recommendations based on needs.
- Documented customer interactions to enhance service quality and streamline issue resolution processes.
- Trained new team members on best practices for customer engagement and system navigation.
Car Service Agent
Enterprise
02.2019 - 11.2022
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Assisted customers with product selection, providing tailored recommendations based on needs.
- Documented customer interactions to enhance service quality and streamline issue resolution processes.
- Trained new team members on best practices for customer engagement and system navigation.
Education
High School Diploma -
Tampa Catholic High School
Tampa, FL05.2018
Skills
- Problem-solving
- Time management
- Effective communication
- Worksite safety and maintenance
- Active listening
- Team player
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Skilled Laborer
First Class Construction LLC
06.2024 - 02.2026
Online Customer Service Representative
Amazon
12.2022 - 04.2024
Car Service Agent
Enterprise
02.2019 - 11.2022
High School Diploma -
Tampa Catholic High School