Juan Murillo
Pflugerville,TX
Summary
Dynamic Shipping Manager with a proven track record at Touch International, excelling in international shipping and inventory audits. Demonstrated leadership in reducing order errors and enhancing customer satisfaction through effective problem-solving and communication. Skilled in freight management, optimizing costs while maintaining strong relationships with carriers and ensuring compliance with regulations.
Diligent [Desired Position] with proven track record in managing shipping operations efficiently. Successfully oversaw logistics processes, ensuring timely and accurate deliveries. Demonstrated capacity in optimizing supply chain workflows and fostering team collaboration.
Experienced with coordinating and overseeing shipping operations to ensure timely delivery and accuracy. Utilizes strategic planning and problem-solving skills to optimize logistics workflows. Track record of enhancing team collaboration and maintaining high operational standards.
Diligent [Job Title] promotes warehouse functions to meet production goals and customer needs. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Proven skills in pulling, inspecting and packaging items for shipment to domestic and international destinations. Successful at operating equipment, maintaining safety and promoting good relations with clients.
Organized Shipping Clerk offers [Number]-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales.
Overview
31
31
years of professional experience
Work History
Shipping Manager
Touch International
06.2005 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Lead team of [Number] employees packaging, palletizing and shipping up to [Number] boxes per day.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Determined most cost-effective procedures and routes for shipments.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Oversaw marketing communications, advertising and events.
- Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
- Developed a comprehensive safety program for warehouse operations, reducing workplace accidents significantly.
- Conducted research to address shipping errors and packaging mistakes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Records Clerk
State Farm
03.1994 - 05.2004
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
- Followed established policies and procedures to maintain compliance with regulations.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Compiled, sorted and filed high volume of documents.
- Identified and resolved filing discrepancies.
- Operated office equipment to scan and copy documents.
- Managed incoming and outgoing mail for [Type] team.
- Followed security protocols to protect sensitive and proprietary information.
Education
High School Diploma -
Johnston High School
Austin, TX05-1990
Skills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse operations
- Invoicing
- Safety monitoring
- Shipping documentation
- International shipping
- Shipping coordination
- Inventory audits
- Inventory auditing
- Customs compliance
- Route optimization
- Shipment receiving
- Hand truck operation
- Carrier selection
- Outbound shipping
- Inventory forecasting
- Material allocation
- ERP reporting
- Freight management
- Shipping procedures
- Order fulfillment
- Stock control
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Warehouse safety
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent communication
- Critical thinking
- Shipping and receiving
- Warehouse organization
- Active listening
- Effective communication
- Material handling
- Decision-making
- Heavy lifting
- Relationship building
- Distribution and warehousing
- Inventory reconciliation
- Data entry
- Forklift operation
- Safety standards
- Shipment tracking
- Safety management
- Self motivation
- Route planning
- Forklift operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shipping Manager
Touch International
06.2005 - Current
Records Clerk
State Farm
03.1994 - 05.2004
High School Diploma -
Johnston High School