Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Naranjo

Tampa

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Elit Cleaning Service
Tampa
05.2024 - Current
  • Build and maintain strong, long-lasting client relationships to ensure satisfaction and retention.
  • Act as the primary point of contact for assigned clients, addressing their needs and resolving issues promptly.
  • Identify opportunities for upselling or cross-selling additional services to enhance the client's experience.
  • Coordinate staff training specific to client needs, including equipment usage, cleaning protocols, and specialized requirements.

Health Insurance Agent

US Health Advisors
Tampa
11.2024 - 01.2025
  • Successfully generated leads through high-volume cold calling (100-150 cold calls) and strategic client targeting.
  • Utilized CRM software to track and manage client leads, ensuring consistent follow-up and conversion.
  • Developed and delivered compelling pitches to engage potential clients.
  • Balanced high call volumes while prioritizing follow-up tasks and leads.
  • Adjusted communication styles to match diverse client personalities and needs.

Surface Preparation and Finishing Specialist

Naranjo Painting & Services
Tampa
01.2025 - 08.2025
  • Coordinated project timelines and schedules for painting services.
  • Managed customer inquiries and provided detailed service information.
  • Evaluated client needs to recommend suitable painting solutions.
  • Developed and maintained relationships with vendors for supplies procurement.

Customer Services Consultant

Tampa Bay Plumbing
Tampa
05.2023 - 11.2024
  • Delivered tailored solutions by assessing client needs and recommending appropriate repair or installation services, enhancing customer satisfaction and trust.
  • Provided detailed estimates and consultations, communicating the value of services effectively to secure client approval.
  • Built strong customer relationships by delivering exceptional service, addressing concerns, and ensuring a positive client experience.
  • Upsold additional services and maintenance plans, contributing to increased revenue.
  • Collaborated with team members to meet deadlines and ensure seamless service delivery, promoting efficiency and client retention.

Education

General Education Diploma -

Sickles High School
Tampa, FL

Skills

  • Microsoft Office
  • Excel
  • Outlook
  • PowerPoint
  • Word
  • Lead Generation
  • Cold Calling
  • Client Targeting & Segmentation
  • Time Management
  • Client Relationship Building
  • Customer Retention
  • Upselling & Cross-selling
  • Team Collaboration
  • Sales & Revenue Growth

Certification

Licensed 215 Health & Life Insurance, 11/01/24, Successfully completed a rigorous 2-week training program, demonstrating proficiency through 155 questions designed to assess knowledge across a variety of topics., Achieved a passing score of 80% or higher, confirming strong understanding and retention of key concepts., Applied time management strategies to balance studying and completing coursework within the set timeframe., Showcased dedication to continuous learning and improvement by reviewing and mastering areas of difficulty.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Surface Preparation and Finishing Specialist

Naranjo Painting & Services
01.2025 - 08.2025

Health Insurance Agent

US Health Advisors
11.2024 - 01.2025

Customer Success Manager

Elit Cleaning Service
05.2024 - Current

Customer Services Consultant

Tampa Bay Plumbing
05.2023 - 11.2024

General Education Diploma -

Sickles High School

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Juan Naranjo