Juan Narvaez
Katy,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Vallet
Reef
12.2023 - Current
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Retail Sales Associate
Zumiez
09.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Wheeled Vehicle Mechanic (91B)
United States Army National Guard
06.2023 - Current
- Ensured safe operation of vehicles through meticulous inspections and adherence to safety protocols.
- Maximized vehicle lifespan with regular preventive maintenance checks and services, reducing overall repair costs.
- Collaborated with other mechanics to complete complex repairs, improving teamwork and communication within the unit.
- Contributed to efficient shop operations by maintaining a clean, organized workspace for optimal productivity.
- Developed strong relationships with vendors to obtain necessary parts at competitive prices while meeting tight deadlines for repairs.
- Provided excellent customer service to both military personnel and civilian clients when addressing their vehicle repair needs.
- Performed engine overhauls on various gas-powered vehicles leading to improved reliability for the fleet.
- Optimized fuel efficiency by adjusting tire pressure levels according to manufacturer recommendations.
- Reduced operational downtime by quickly identifying causes of malfunctions using diagnostic equipment.
Shift Lead
Teahouse Tapioca Cinco Ranch
09.2023 - 11.2023
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
Associate of Science - Health Sciences
Houston Community College
Houston, TX06.2028
Certification - Diesel Mechanics
U.S. Army Ordnance Center And School
Fort Lee, VA08.2023
High School Diploma -
Jordan High School
Houston, TX05.2023
Skills
- Guest Assistance
- Cash Handling
- Problem-Solving
- Clean Driving Record
- Standard Vehicle Operation
- Customer Service
- Multitasking and Organization
- POS System Operations
- Customer Service and Support
- Flexible Schedule
- Attention to Detail
- Time Management
- Team Collaboration
- Valid Driver's License
- Organizational skills
- Physical fitness
- Strong communication skills
- Cash handling experience
- Team player mentality
- Professional appearance
Languages
Spanish
Native or Bilingual
Certification
Drivers License
Timeline
Vallet
Reef
12.2023 - Current
Retail Sales Associate
Zumiez
09.2023 - Current
Shift Lead
Teahouse Tapioca Cinco Ranch
09.2023 - 11.2023
Wheeled Vehicle Mechanic (91B)
United States Army National Guard
06.2023 - Current
Associate of Science - Health Sciences
Houston Community College
Certification - Diesel Mechanics
U.S. Army Ordnance Center And School
High School Diploma -
Jordan High School