Juan Navarrete
Fort Worth,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
The Landscape Partners
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed and implemented strategies to increase client retention.
Operations Manager
The Landscape Partners
05.2020 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems that boosted overall product consistency and reliability.
Irrigation Technician
The Landscape Partners
02.2018 - 05.2020
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Maintained accurate records of all irrigation maintenance tasks, facilitating effective communication with clients and team members.
- Optimized water usage by regularly updating and fine-tuning irrigation controller settings based on environmental factors.
- Ensured proper functioning of all irrigation equipment, resulting in consistent water distribution across landscapes.
- Installed high-quality drip and sprinkler systems, resulting in increased plant health and reduced water consumption.
- Performed seasonal adjustments to the watering schedule, ensuring adequate hydration throughout changing weather conditions.
- Conducted thorough site evaluations to create customized plans that met client preferences while adhering to local regulations and best practices.
- Developed strong relationships with clients through clear communication, timely updates, and consistent follow-ups on completed projects.
- Adjusted sprinkler head direction and angle based on identified wet and dry areas.
- Prioritized safety in all aspects of work, adhering to proper protocols and ensuring personal protective equipment was utilized during job assignments.
Irrigation Technician
Smith Lawn And Tree
04.2016 - 02.2018
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Maintained accurate records of all irrigation maintenance tasks, facilitating effective communication with clients and team members.
- Optimized water usage by regularly updating and fine-tuning irrigation controller settings based on environmental factors.
- Increased customer satisfaction by promptly addressing concerns and providing professional recommendations for system improvements.
- Performed seasonal adjustments to the watering schedule, ensuring adequate hydration throughout changing weather conditions.
Shipping Supervisor
RANTOUL FOODS
11.2011 - 12.2015
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials
- Interview, select, and train warehouse and supervisory personnel
- Plan, develop, or implement warehouse safety and security programs and activities
- Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated
- Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials
- Track and trace goods while they are en route to their destinations, expediting orders when necessary
- Arrange for necessary shipping documentation and contact customs officials to effect release of shipments
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
Assistant General Manager
SUPER MERCADO EL REY
10.2007 - 12.2010
Education
Parkland College
Champaign, IL12.2007
Tarrant County College
Fort Worth, TX05.2006
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Strategic Planning
- Customer Relationships
- Goal-Oriented
- Sales Development
- Account oversight
- Issue Resolution
- Project Management
- Upselling
- Revenue Generation
Certification
Licensed Irrigator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
The Landscape Partners
03.2023 - Current
Operations Manager
The Landscape Partners
05.2020 - 03.2023
Irrigation Technician
The Landscape Partners
02.2018 - 05.2020
Irrigation Technician
Smith Lawn And Tree
04.2016 - 02.2018
Shipping Supervisor
RANTOUL FOODS
11.2011 - 12.2015
Assistant General Manager
SUPER MERCADO EL REY
10.2007 - 12.2010
Parkland College
Tarrant County College