Juan Nieto Polo
Lomita,CA
Summary
Proven leader in operations management, adept at driving revenue growth and fostering organizational development. At Blue Sky Cleaners, spearheaded innovative service enhancements, leading to industry leadership. Skilled in staff training and development, ensuring workplace safety and efficiency. Achieved significant cost reductions while maintaining high-quality standards.
Overview
31
31
years of professional experience
Work History
Managing Owner
Blue Sky Cleaners
03.2012 - Current
- Oversaw the development of innovative products or services, positioning the company as an industry leader.
- Streamlined internal communications channels, enhancing information sharing between departments and promoting timely decision-making processes across the organization.
- Managed a high-performing team of professionals, fostering a positive work environment that encouraged collaboration and innovation.
- Spearheaded successful acquisition efforts for business expansion, seamlessly integrating acquired companies into existing operations.
- Directed comprehensive financial planning efforts to ensure long-term stability and continued growth for the organization.
- Implemented effective risk management measures to minimize potential financial losses due to unforeseen circumstances or events.
Manager of Operations
Kelly's Cleaners
02.2008 - 11.2009
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Assistant Manager
Rancho Palos Verdes Cleaners
03.2002 - 11.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake, and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Administrative Assistant
Cibertec Extension Programs
01.1999 - 02.2000
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated with Professors and student the relevant material for the classes.
Admissions Assistant
UPC (Private University of Science)
02.1996 - 12.1998
- Answered phones, called prospects, and handled initial email contacts for applicants to different programs.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to guide prospective students.
- Facilitated positive interactions between prospective students and faculty members during on-campus visits, fostering strong connections within the school community.
- Bolstered data-driven decision-making by generating reports on admissions metrics for review by senior leadership.
- Assisted applicants with admissions packets and served as contact throughout the admission process.
Administrative Assistant
AFP El Roble
05.1994 - 01.1996
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Computer Technician Assistant
Cibertec
02.1993 - 03.1994
- Assisted in upgrading company network infrastructure for increased efficiency and security.
- Supported the IT department with detailed documentation of system issues, resolutions, and inventory records.
- Streamlined office workflow by maintaining, repairing, and optimizing computer systems and peripherals.
- Offered remote assistance to offsite employees experiencing technical difficulties while working from home or traveling on business trips.
- Safeguarded sensitive information by adhering to strict data privacy regulations during hardware repairs or data recovery efforts.
- Contributed to successful IT projects through collaborative teamwork and clear communication.
Education
Certification - Finance
UCLA Extension Program
Los Angeles 05.2021
Bachelor of Science - Mathematics And Economics
CSU Long Beach
Long Beach, CA12.2009
Associate of Arts - General Studies
Los Angeles Harbor College
Wilmington, CA06.2007
Skills
- Workplace Safety
- Staff Training and Development
- Operations Management
- Cash Flow Management
- Revenue Growth
- Organizational Development
- Cost Reduction
Languages
Spanish
Native or Bilingual
Timeline
Managing Owner
Blue Sky Cleaners
03.2012 - Current
Manager of Operations
Kelly's Cleaners
02.2008 - 11.2009
Assistant Manager
Rancho Palos Verdes Cleaners
03.2002 - 11.2007
Administrative Assistant
Cibertec Extension Programs
01.1999 - 02.2000
Admissions Assistant
UPC (Private University of Science)
02.1996 - 12.1998
Administrative Assistant
AFP El Roble
05.1994 - 01.1996
Computer Technician Assistant
Cibertec
02.1993 - 03.1994
Certification - Finance
UCLA Extension Program
Bachelor of Science - Mathematics And Economics
CSU Long Beach
Associate of Arts - General Studies
Los Angeles Harbor College
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