JUAN NORBERTO AYALA COVARRUBIAS
Dallas,Tx
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Experienced with managing and motivating sales teams to exceed targets. Utilizes strategic planning and effective communication to drive business growth and enhance client relationships. Strong understanding of market trends and customer needs, ensuring sustained success and competitive advantage. Sales professional with deep expertise in driving revenue growth and developing strong client relationships. Proven success in sales strategy implementation, team leadership, and fostering collaborative environment. Strong negotiation skills, adaptability, and focus on delivering impactful results. Known for reliability, effective communication, and ability to thrive in dynamic markets. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Sales Lead
Stag Provisions For Men
06.2022 - Current
- Provide ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provide ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Store Lead
Neighborhood Goods INC.
11.2018 - 06.2022
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Developed employee incentive programs to boost morale and drive higher levels of performance among team members.
- Coordinated successful promotional events that attracted new customers and increased average transaction values.
- Answered questions about store policies and addressed customer concerns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
PT Cashier Lead
Williams-Sonoma
11.2016 - 11.2018
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Promoted store loyalty programs to increase repeat business and enhance customer relationships.
- Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
- Processed refunds and exchanges in accordance with company policy. Yes
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
PT Store Lead
Lucky Brand
01.2016 - 01.2018
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Championed continuous improvement initiatives that led to enhanced operational efficiency and an improved customer experience.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
PT Sales Lead
Sur Le Table
01.2015 - 01.2016
- Managed and supervised a team of ten sales associates
- Maintained a positive work environment, with a focus on customer service and satisfaction
- Handled complex customer situations in compliance with store policies and procedures
- Generated sales as a cutlery, cookware, bakeware and coffee station specialist
- Trained on store opening and closing procedures, including, daily cash count, requesting change orders, and preparing store deposit documentation
Part Time Sales Associate
Lucky Brand
01.2014 - 01.2015
- Generated sales as a jeans and accessory specialist
- Product knowledge on jeans and accessories
- Sold by outfitting customers making the right suggestions
Full Time Stylist (Women's/Petites)
Banana Republic
01.2005 - 01.2014
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
Education
GED -
City Collage
San Francisco, CA04-2006
Skills
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Upselling strategies
- Relationship selling
- Customer Retention
- Floor operations
- Associate coaching
- Teamwork and Collaboration
- Team Leadership
- Relationship Building
- Cash Handling
Timeline
Sales Lead
Stag Provisions For Men
06.2022 - Current
Store Lead
Neighborhood Goods INC.
11.2018 - 06.2022
PT Cashier Lead
Williams-Sonoma
11.2016 - 11.2018
PT Store Lead
Lucky Brand
01.2016 - 01.2018
PT Sales Lead
Sur Le Table
01.2015 - 01.2016
Part Time Sales Associate
Lucky Brand
01.2014 - 01.2015
Full Time Stylist (Women's/Petites)
Banana Republic
01.2005 - 01.2014
GED -
City Collage