Juan Nunez
Las Vegas,NV
Summary
Professional facilities maintenance expert with strong focus on cleanliness, safety, and efficiency. Proven ability to collaborate with teams, ensuring seamless operations and high standards of upkeep. Known for reliability, adaptability, and keen eye for detail while maintaining positive and proactive approach to changing needs. Skilled in janitorial duties, minor repairs, and customer service, providing welcoming and well-maintained environment.
Overview
10
10
years of professional experience
Work History
Technician
Freedom House Sober Living
04.2024 - Current
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Residential setting supporting clients in recovery from substances use disorders. Responsible for the safety and supervision of clients and model positive behavior.
- Maintain medical logs for clients, update staff on medications needed for refills and monitor clients take medications as required and sign off
- Room checks, count to ensure clients whereabouts and well checks at designated times during the day per shift.
- Make sure clients attend/facilitate recovery meetings daily and sign in and out if leaving or coming back on property
- Keep office, bathroom, vacant rooms, and property grounds clean and maintained at all times
- Random drug/alcohol tests as needed
- In-take process on any new clients as well as discharge as needed; make any notes on clients and follow up with daily reports through emails at all times to keep other staff and upper management updated
Customer Service Associate Cashier
Big Daddy's Oil (AmPm)
02.2024 - 11.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Implemented returns processing system that expedited restocking of returned goods and minimized losses.
- Sorted and delivered materials to different work areas and staff.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained food safety and sanitation standards.
Owner
JPro Maintence
02.2015 - 09.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Delivered timely and efficient pressure washing services for commercial and residential clients, resulting in high customer satisfaction.
- Conducted thorough assessments to determine appropriate services for each client, resulting in customized care plans.
- Increased revenue by upselling additional services or products when appropriate during the repair process.
- Enhanced equipment performance by conducting regular maintenance on pressure washing systems.
- Excelled under pressure during high-volume periods by maintaining focus on priorities without sacrificing quality or safety standards.
- Displayed strong organizational skills while efficiently managing multiple tasks during high-pressure service periods.
- Enhanced cleanliness by sweeping and maintaining various outdoor areas.
- Adhered to relevant safety protocols while using manual or motorized sweeping tools for effective results.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Improved overall appearance of facilities through consistent attention to detail in sweeping tasks.
- Contributed to a safer environment by promptly removing debris and hazards from walkways.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Maintained building exteriors for professional, clean presentation standards.
- Completed sweeping, mopping, and window-cleaning.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Increased workplace safety by immediately reporting potential hazards.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Enabled safer environment by promptly reporting maintenance issues encountered during rounds.
Education
GED -
Franklin High School
Los Angeles, CA01-2009
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Maintenance and repairs
- Troubleshooting
- Documentation and reporting
- Customer interaction
- Repair services
- Routine Inspections
Languages
Spanish
Native or Bilingual
Timeline
Technician
Freedom House Sober Living
04.2024 - Current
Customer Service Associate Cashier
Big Daddy's Oil (AmPm)
02.2024 - 11.2024
Owner
JPro Maintence
02.2015 - 09.2021
GED -
Franklin High School
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