Juan Nunez
Sarasota
Summary
Dynamic operations professional, adept at streamlining processes and enhancing efficiency. Bilingual in English and Spanish, skilled in compliance adherence and team training. Proven track record in optimizing workflows and fostering strong customer relationships, driving operational success through effective communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Process Guide
Amazon
08.2022 - Current
- Streamlined process workflows to enhance operational efficiency and reduce bottlenecks.
- Implemented training programs for new team members, fostering skill development and knowledge retention.
- Monitored compliance with safety protocols, ensuring adherence to company standards and regulations.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Support daily floor operations by monitoring productivity, quality, and compliance with standard operating procedures.
- Train and guide associates on processes, safety standards, and performance expectations.
- Track metrics and assist leadership with reports to ensure operational accuracy.
- Perform audits and resolve issues to maintain workflow efficiency and reduce errors.
- Act as a point of contact between associates and management, ensuring clear communication.
Owner
4 Care Transportation LLC
04.2022 - Current
- Managed daily operations, ensuring timely transportation services for clients.
- Developed and implemented efficient routing strategies to optimize service delivery.
- Oversaw compliance with safety regulations and maintained vehicle standards.
- Trained and mentored staff on best practices in customer service and logistics.
- Handle payments, invoicing, and financial records with accuracy and confidentiality.
- Ensure compliance with transportation regulations and internal procedures.
- Provide consistent customer support and issue resolution for clients and partners.
- Maintain organized records and operational reports.
- Managed over 50 customer calls per day
- Company completed 50 Trips a day for over a year
Operations Manager
1234 Action Transportation
01.2019 - 04.2021
- Streamlined daily operations to enhance efficiency and reduce delays in transportation logistics.
- Led cross-functional teams to implement process improvements, resulting in increased operational performance.
- Developed and maintained standard operating procedures to ensure compliance with industry regulations.
- Coordinated training programs for staff, improving workforce skills and productivity across all levels.
- Oversaw daily logistics operations and coordinated staff scheduling.
- Managed customer service operations, addressing inquiries, concerns, and service issues.
- Maintained operational documentation, compliance records, and internal reports.
- Supported payroll coordination and billing processes.
- Ensured smooth communication between clients, drivers, and management.
Education
High School Diploma -
U.E. Nazaret
Maracaibo, Venezuela08-2016
Skills
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
- Collaborative mindset
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Process Guide
Amazon
08.2022 - Current
Owner
4 Care Transportation LLC
04.2022 - Current
Operations Manager
1234 Action Transportation
01.2019 - 04.2021
High School Diploma -
U.E. Nazaret