Juan Ochoa
Brownsville,TX
Summary
Experienced customer service and technical support supervisor with over 12 years in the field, including extensive management experience. Proficient in setting up internet services, troubleshooting network issues, and resolving computer software and hardware problems. Committed to delivering exceptional customer service and fluent in bilingual communication. Demonstrated leadership skills and strong problem-solving abilities. Consistently achieved success in team management and improving service quality.
Overview
17
17
years of professional experience
Work History
Teacher Aide (Pre-K 4)
Brownsville ISD
01.2024 - Current
- Assisting in classroom management and supporting the lead teacher with instructional activities.
- Providing educational support to young children, fostering a positive learning environment.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Librarian Aide
Brownsville ISD
01.2023 - 01.2024
- Managed the cataloging and organization of library resources.
- Assisted students with locating information and using library services.
- Conducted education programs and workshops to enhance community management.
- Maintained records of library inventory and transactions.
- Enhanced library user experience by efficiently organizing and maintaining book collections.
Internet/Computer Tech
Self-Employed
01.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Supervisor
Conduent (Client for Apple)
01.2017 - 01.2019
- Developed and implemented training programs to improve service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Ensured compliance with company policies and customer service standards.
- Conducted performance evaluations and provided feedback to enhance team efficiency.
Customer Service Representative
Conduent
01.2016 - 01.2017
- Assisted customers in troubleshooting and resolving problems with products and services.
- Maintained high customer satisfaction ratings through excellent service.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Installation Technician, Salesman
Direct TV
01.2015 - 01.2016
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Bury Drop Technician
Lobo Telecommunications
01.2013 - 01.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Dispatcher, Customer Service Representative
A1 Cable
01.2008 - 01.2013
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
High School Diploma -
Hanna High School
Brownsville, TX01-2009
Bachelor of Computer Information Systems - Computer Information Systems
Texas Southmost College
Brownsville, TX12-2026
Skills
- Team leadership
- Customer service proficiency
- Technical support expertise
- Resource management
- Project coordination
- Effective interpersonal communication
- Fluent in English and Spanish
- Technical expertise
- Classroom management
- Multitasking and organization
- Time management
- Problem-solving
Accomplishments
- Management Role: Promoted to supervisor at Conduent, recognized for top performance among supervisor teams.
- Leadership Skills: Skilled in coaching and developing new supervisors, ensuring their success and the success of their teams.
- Customer Service Excellence: Achieved top stats among supervisor teams, demonstrating a commitment to high-quality service.
- Empathy Development: As a father, developed empathy and responsibility
- Operational Efficiency: Successfully managed multiple tasks and projects, ensuring timely and effective completion.
- - Technical Expertise: Extensive experience in troubleshooting and resolving technical issues, ensuring optimal service performance.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Teacher Aide (Pre-K 4)
Brownsville ISD
01.2024 - Current
Librarian Aide
Brownsville ISD
01.2023 - 01.2024
Internet/Computer Tech
Self-Employed
01.2020 - 01.2021
Customer Service Supervisor
Conduent (Client for Apple)
01.2017 - 01.2019
Customer Service Representative
Conduent
01.2016 - 01.2017
Installation Technician, Salesman
Direct TV
01.2015 - 01.2016
Bury Drop Technician
Lobo Telecommunications
01.2013 - 01.2015
Dispatcher, Customer Service Representative
A1 Cable
01.2008 - 01.2013
High School Diploma -
Hanna High School
Bachelor of Computer Information Systems - Computer Information Systems
Texas Southmost College
Similar Profiles
Ismael De LeonIsmael De Leon
Substitute Teacher at Brownsville ISDSubstitute Teacher at Brownsville ISD
EMMANUEL REYESEMMANUEL REYES
Police Officer at Brownsville ISDPolice Officer at Brownsville ISD
Liliana RuizLiliana Ruiz
Health Aide at Brownsville ISDHealth Aide at Brownsville ISD
Jose RamirezJose Ramirez
Respiratory Therapy Supervisor at Solara Specialty HospitalRespiratory Therapy Supervisor at Solara Specialty Hospital
Angel MartinezAngel Martinez
Patrol Officer at Brownsville Police DepartmentPatrol Officer at Brownsville Police Department