Juan Oleas

Chicago,IL

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

years of professional experience

Work History

End User Computing Specialist II

University of Florida

02.2023 - Current

Collaborated with cross-functional teams to develop integrated technology solutions addressing business needs.
Provided training and support for end-users, fostering a positive user experience and promoting efficient workflows.
Managed IT infrastructure projects, resulting in seamless transitions to new systems and reduced operational costs.
Advised on technology acquisition decisions, ensuring alignment with organizational objectives while managing budget constraints.
Spearheaded hardware replacements compatible with Windows 11 in response to Windows 10 end of life support in September 2025.
Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
Created user accounts and assigned permissions and worked on a offboarding and onboarding tool with MS List for my Department.
Installed, configured and maintained computer systems and network connections.

End User Computing Specialist I

University Of Florida

03.2021 - 02.2023

Provided ongoing maintenance and support for the Departments of Biology and Astronomy websites in WordPress, performing updates as needed and addressing any technical issues promptly. Utilized various plugins effectively to enhance website features and improve overall user experience.
Played a key role in developing a scripting process to automate end-of-semester student profile deletion tasks from 50 lab computers saving valuable time for our team.
Conducted regular audits of our 300+ devices to ensure compliance with university standards and departmental policies.
Coordinated and managed all semester's colloquial events for the Departments of Biology and Astronomy, ensuring technology used by event speakers function as intended in-person and remotely through Zoom.

Education

Bachelor of Science - Astronomy

University of Florida, Gainesville, FL

Skills

Remote desktop support
IT asset management

Ticket Systems: Cherwell, Team Dynamix
Tools: Active Directory (AD), Remote Desktop Manager, Infoblox, WordPress, PowerShell, SharePoint

Languages

Spanish

Native or Bilingual

Timeline

End User Computing Specialist II - University of Florida

02.2023 - Current

End User Computing Specialist I - University Of Florida