Juan Onofre
McHenry,IL
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes in fast-paced environments. Demonstrates reliability and adaptability, complemented by exceptional communication and problem-solving skills that enhance customer satisfaction and drive business success. Passionate about fostering positive relationships and delivering outstanding service that exceeds expectations.
Overview
7
7
years of professional experience
Work History
Technical specialist
Apple
10.2021 - Current
- Ranked second in mobile duration among all technicians quarter to date.
- Proficient at multitasking during customer appointments to improve overall on time metric.
- Led various downloads for the Genius Bar team oriented around improving sessions per queued hour metric
- Received 100$ bonus for driving a key metric in a quarter.
- Currently hit week over week expectation for quarter in business at 6 intros.
Specialist
Apple
07.2021 - 10.2021
- Ranked third in AppleCare attachment to purchase metric in Q3 of 2021.
- Provided positive impact via mentorship for team members to improve AppleCare attachment metric.
- Ranked second in NPS rating among all specialists Q3 of 2021.
Sales Advisor
Best Buy
02.2020 - 01.2021
- Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
- Provided expert product knowledge to customers, leading to informed purchasing and decision and increased satisfaction levels.
- Improved overall customer review metrics by seeking growth opportunities in customer relations
- Mentored newly hired store associates on emerging store opportunities for improving customer service.
Product Technician
Aaron’s Inc
04.2019 - 02.2020
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
- Collaborated with various vendors on improving onboarding training on products serviced by company employees
- Improved quality of shrink reducing protocols, reducing overall store shrink by 7 percent across two quarters.
- Actively researched resources to improve in store knowledge on new products.
Education
Associate of Science - Radiologic Technology
McHenry County College
Crystal Lake, Illinois01-2028
Skills
- Fluent Spanish speaker
- Customer service
- Mentorship development
- Performance metrics analysis
- Technical troubleshooting
- Team collaboration
Accomplishments
- Trained and led technical support teams of more than 10 support specialists.
- Recipient of individual and departmental awards for providing stellar client service.
- Best Employee in Customer satisfaction award.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical specialist
Apple
10.2021 - Current
Specialist
Apple
07.2021 - 10.2021
Sales Advisor
Best Buy
02.2020 - 01.2021
Product Technician
Aaron’s Inc
04.2019 - 02.2020
Associate of Science - Radiologic Technology
McHenry County College