Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Ordonez

Miami,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Kitchen Staff Member

Lolas Venezuelan Fast Food
08.2023 - 01.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.

Waitress Staff Member

Hiro Japanese Restaurant
05.2024 - 07.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waitress Staff Member

Colombian Mountains Café
02.2024 - 05.2024
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.

Education

Master Of Laws - Law (Pre-Law)

Universidad Santiago De Cali
Colombia
08.2021

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Cleanliness
  • Hospitality service expertise
  • Menu Recommendations
  • Service prioritization
  • Food Running
  • Memory retention
  • Order Accuracy
  • Complaint resolution
  • Menu Memorization
  • Dining area maintenance
  • Relationship Management
  • Allergy awareness
  • Sales Techniques
  • Upselling
  • Daily specials memorization
  • Item promotion
  • Adaptable and Flexible
  • High Energy and Stamina
  • Relationship Building
  • Hospitality best practices

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Waitress Staff Member

Hiro Japanese Restaurant
05.2024 - 07.2024

Waitress Staff Member

Colombian Mountains Café
02.2024 - 05.2024

Kitchen Staff Member

Lolas Venezuelan Fast Food
08.2023 - 01.2024

Master Of Laws - Law (Pre-Law)

Universidad Santiago De Cali

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Juan Ordonez