Juan Ordonez
Miami
Summary
Detail-oriented professional with experience in the futures and prop firm sectors, specializing in trading operations, platform support, order investigation, and client issue resolution. Strong understanding of futures trading workflows and proprietary firm operations, with hands-on experience supporting traders, troubleshooting trading tools, and analyzing order and execution-related issues across platforms including Rithmic, Tradovate, Tradesea, and TradingView. Recognized for analytical thinking, attention to detail, and the ability to communicate complex technical findings clearly in fast-paced trading environments.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Tradesyncer
10.2025 - Current
- Served as a second-line support agent for escalated cases involving futures copy trading, order behavior, and broker/platform-related issues.
- Supported customers across multiple trading platforms, including Rithmic, Tradovate, Tradesea, and TradingView.
- Resolved complex technical issues for customers, enhancing satisfaction and retention.
- Managed billing and subscription support cases, including charge reviews, account questions, and payment-related issue resolution.
- Trained new staff on technical support protocols and customer service best practices.
Customer Support Agent
FundingTicks
05.2024 - 08.2025
- Troubleshoot and resolve issues related to trading software, accounts, and platform connectivity
- Offer fast, friendly, and effective support via email and live chat
- Work with other technical teams to escalate and resolve advanced technical issues
- Monitor trading platform status, system alerts, and outages to ensure uninterrupted service for clients
Office Manager
AlphaPro Detail
02.2019 - 01.2021
- Complete work schedules, manage calendars, and arrange appointments.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Inventory and order materials, supplies, and services.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.
Personal Trainer
YouFit Health Clubs
06.2016 - 12.2018
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.
- Teach proper breathing techniques used during physical exertion.
- Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participants' physical capabilities.
Education
Bachelor of Science - Recreation and Sports Management
Florida International University
Miami, FL10.2017
Skills
- Knowledge of Futures Markets
- Technical Support
- Data Validation
- Written Communication
- Attention to Details
- Teamwork
LANGUAGES
Native speaker English
Native speaker Spanish
Timeline
Operations Specialist
Tradesyncer
10.2025 - Current
Customer Support Agent
FundingTicks
05.2024 - 08.2025
Office Manager
AlphaPro Detail
02.2019 - 01.2021
Personal Trainer
YouFit Health Clubs
06.2016 - 12.2018
Bachelor of Science - Recreation and Sports Management
Florida International University