Juan Ornelas

Consistently lifted materials weighing as much as 50 pounds.

• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Supported customer satisfaction efforts through prompt resolution of delivery issues.
• Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
• Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
• Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
• Enhanced order fulfillment accuracy, double-checking each order against its picking list.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Managed warehouse operations and verified proper shipment procedures.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
• Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
• Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
• Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
• Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
• Increased sales revenue by regularly updating inventory with popular and in-demand items.
• Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
• Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
• Resolve customer disputes courteously to enhance customer satisfaction.
• Responded to customer issues and resolved complaints by leveraging expert knowledge.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Created schedules for my team (3 members).
• Counted money and closed all registers at the end of the night.
• Made sure our inventory was as needed every day.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Made sure the customer was happy with their purchase.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
• Maintained clean, orderly work environment free of hazards.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Assembled pallets and crates for secure transportation of materials.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.