Juan Ortega
La Vergne,TN
Summary
Proactive Recruitment Manager adept at creating successful recruitment strategies to find skilled candidates for key vacancies. Results-oriented, driven leader with top-notch decision-making and planning skills into Call Center. Offering 2 years of progressive experience.
Overview
7
7
years of professional experience
Work History
Recruitment Manager
RDI Connect
Hermosillo, Sonora
03.2022 - 05.2024
- Identified potential candidates through job postings, online databases, and referrals.
- Scheduled in-person interviews for management review.
- Attended career fairs and recruiting events to promote employer brand awareness and generate interest among potential candidates.
- Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
Call Center Trainer
Teleperformance
Hermosillo, Sonora
11.2019 - 02.2022
- Developed and implemented effective training programs for new call center employees.
- Conducted regular assessments to identify individual skills gaps, and provided tailored coaching sessions to address them.
- Designed and conducted training sessions on topics such as customer service, telephone etiquette, problem solving, conflict resolution, and sales techniques.
Call Center Supervisor
Teleperformance
Hermosillo, Sonora
03.2018 - 11.2019
- Monitored calls for quality assurance purposes.
- Analyzed customer feedback data to identify trends in customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Implemented strategies to improve customer satisfaction levels.
Call Center Quality Analyst
Teleperformance
Hermosillo, Sonora
06.2017 - 03.2018
- Analyzed customer service calls to identify areas of improvement and provide feedback to agents.
- Monitored customer conversations for quality assurance purposes, ensuring that all policies were followed.
- Evaluated customer interactions for compliance with company standards and regulations.
Education
Some College (No Degree) - Business Administration And Management
UVM
HermosilloSkills
- Data-driven decision-making
- Contract negotiation skills
- Onboarding Process Management
- Talent Acquisition
- Public Relationships
- Digital Marketing
Affiliations
- Sports
- Investing
- Digital creator
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Recruitment Manager
RDI Connect
03.2022 - 05.2024
Call Center Trainer
Teleperformance
11.2019 - 02.2022
Call Center Supervisor
Teleperformance
03.2018 - 11.2019
Call Center Quality Analyst
Teleperformance
06.2017 - 03.2018
Some College (No Degree) - Business Administration And Management
UVM
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