Juan Ortega
Houston
Summary
Fluently bilingual and dedicated to delivering exceptional customer service. Versatile skills in project management and problem solving. Brings a fresh perspective, and strong commitment to quality, teamwork and success. Recognized for an adaptive and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
CNC Machine Operator
Sefton Steel Fabricators
Houston
12.2019 - 09.2025
- Operated CNC machinery to produce precision metal components.
- Interpreted blueprints and technical drawings for accurate part fabrication.
- Monitored production to maintain quality standards and minimize waste.
- Manually set up machinery, lathes, and grinders.
- Learned and followed safety procedures to keep the machine operating and prevent accidents.
- Troubleshoot technical issues effectively, minimizing disruption to production schedules, and maintaining high levels of output.
Cook/Manager
Wingstop
Houston
06.2017 - 11.2019
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation and customer service protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing the overall guest satisfaction rate.
Sales Associate
Academy Sports Outdoors
Houston
03.2016 - 09.2016
- Provided exceptional customer service, addressing inquires and resolving concerns efficiently.
- Assisted in maintaining store appearance, ensuring products were well-organized and displayed attractively.
- Collaborated with team member to achieve sales goals and enhance customer experience
- Conducted inventory checks, identifying discrepancies and managing stock levels.
- Prepared merchandise for sales by pricing or tagging.
Education
High School Diploma -
Aldine Senior High School
Houston, TX06-2015
Skills
- Blueprint reading
- Machine setup
- Bilingual communication
- Attention to detail
- Problem solving
- Team collaboration
- Computer proficiency
- Quality control
- Inventory management
- Customer service
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
CNC Machine Operator
Sefton Steel Fabricators
12.2019 - 09.2025
Cook/Manager
Wingstop
06.2017 - 11.2019
Sales Associate
Academy Sports Outdoors
03.2016 - 09.2016
High School Diploma -
Aldine Senior High School