Juan Ortiz
Los Angeles,CA
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Security Guard
Non Stop Security
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Sams Club Service Guide
Sams Club
05.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Generated account activity reports to identify upgrade and sales opportunities.
- Cross-sold bank services and products to uplift customer investments.
- Developed, implemented and collated customer satisfaction surveys for improved insight.
Airport Customer Service Agent
Alaska Airlines
12.2021 - 05.2022
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Education
High School Diploma -
Gardena High School
Gardena, CAAssociate in Sociology - Sociology
El Camino College
Torrance, CA06.2024
Skills
- Criminal Investigations
- Document Preparation
- File and Records Management
- Emergency Response
- Safety and Security
- Verbal and Written Communication
- Emergency Medical Care
- Complex Problem-Solving
- Bagging Inspection
- Dock Loading
- Flexibility Techniques
- Superb Surveillance Skills
- Personnel Putdown
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Security Guard
Non Stop Security
01.2023 - Current
Sams Club Service Guide
Sams Club
05.2022 - 12.2022
Airport Customer Service Agent
Alaska Airlines
12.2021 - 05.2022
High School Diploma -
Gardena High School
Associate in Sociology - Sociology
El Camino College
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