Jorge A. Mena
Manager
Wake Forest,NC
Summary
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management.
Overview
21
21
years of professional experience
Work History
Kitchen Manager
Torchy's Tacos
Wake Forest, NC
04.2021 - Current
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Assistant General Manager, Kitchen Manager
Uncle Julio’s
Durham, NC
11.2018 - 03.2021
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Hired and trained staff.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Assistant Manager
Chipotle Grill
Durham, NC
03.2010 - 11.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
General Manager
Paner Bread
Chapel Hill
01.2004 - 03.2010
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
No Degree - Science Education
Instituto Hipocrates
Acapulco, Mexico06.2003
Skills
- ServSafe Food Manager
- Sales and Marketing
- Budget Administration
- Scheduling Staff
Languages
Spanish
Full Professional
Timeline
Kitchen Manager
Torchy's Tacos
04.2021 - Current
Assistant General Manager, Kitchen Manager
Uncle Julio’s
11.2018 - 03.2021
Assistant Manager
Chipotle Grill
03.2010 - 11.2018
General Manager
Paner Bread
01.2004 - 03.2010
No Degree - Science Education
Instituto Hipocrates