Juan Ortiz
Waukegan,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, evidenced by my tenure at Advance Auto Parts. Skilled in forklift operation and exceptional customer service, I excel in fast-paced environments, significantly improving efficiency and productivity. My expertise in technical knowledge and sales support fosters robust supplier and customer relationships, driving business success. Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
10
10
years of professional experience
Work History
Parts Specialist
Advance Auto Parts
11.2021 - 10.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
Customer Service Representative
Family Dollar
04.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
AutoZone
07.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Material Handler
Ipcc Lakeforest
09.2013 - 06.2016
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Education
High School Diploma -
Waukegan High School
2325 Brookside Ave.05.2001
Skills
- Warehouse Operations
- Technical knowledge
- Shipping and receiving
- Returns processing
- Packaging and Labeling
- Customer Service
Timeline
Parts Specialist
Advance Auto Parts
11.2021 - 10.2023
Customer Service Representative
Family Dollar
04.2021 - 10.2021
Customer Service Representative
AutoZone
07.2019 - 02.2021
Material Handler
Ipcc Lakeforest
09.2013 - 06.2016
High School Diploma -
Waukegan High School