Juan Ortiz
El Paso
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Transcon Agent
Expeditors
04.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Representative
GC Services
06.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Accenture
04.2021 - 09.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Education
High School Diploma -
Parkland High School
El Paso, TX05.2017
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Organizational Skills
- Goal-oriented mindset
- Service support
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Transcon Agent
Expeditors
04.2024 - Current
Customer Service Representative
GC Services
06.2022 - 02.2024
Data Entry Clerk
Accenture
04.2021 - 09.2021
High School Diploma -
Parkland High School