Juan Ortiz
Sanford,FL
Summary
Experienced Pharmacy Technician Supervisor with over 12 years of expertise in coordinating pharmacy workflow and medication processing. Bilingual in Spanish and English, with a strong track record of mentoring pharmacy technicians, implementing operational objectives, and delivering excellent customer service. Adept at problem-solving, team collaboration, and fostering a safe workplace environment. Passionate about leading with compassion and being an advocate for team members.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician Supervisor
Fortrea Pharmacy
2022.11 - Current
- Partnered with the workflow supervisor to coordinate pharmacy operations and medication processing.
- Coached, mentored, and provided performance feedback to pharmacy technicians.
- Implemented pharmacy objectives as defined by the supervisory team.
- Assisted customers with inquiries, locating medication deliveries, and directed them to the pharmacist for medication-specific information.
- Evaluated onboarding and training processes, developed plans to address areas for improvement based on feedback.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Remote Lead Pharmacy Technician
Partner's Pharmacy
2017.12 - 2022.10
- Implemented pharmacy objectives determined by supervisory team.
- Monitored pharmacy technician team's metrics to meet established benchmarks.
- Answered pharmacy telephones to respond to questions or requests.
- Established and maintained patient profiles.
- Entered prescription information into computer databases.
Senior Pharmacy Technician
Omni-Care Pharmacy
2015.03 - 2017.11
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Associate of Science - Respiratory Therapy
Valencia College
Orlando, FL05.2025
Certificate of Pharmacy Technician - Pharmacy
Everest University
Pompano Beach, FL02.2010
Skills
- Order Verification
- Drug utilization review
- Workflow Optimization
- Pharmaceutical Calculations
- Medication Dispensing
- Team Collaboration
- Staff Development
- New Hire Onboarding
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Pharmacy Technician Supervisor
Fortrea Pharmacy
2022.11 - Current
Remote Lead Pharmacy Technician
Partner's Pharmacy
2017.12 - 2022.10
Senior Pharmacy Technician
Omni-Care Pharmacy
2015.03 - 2017.11
Associate of Science - Respiratory Therapy
Valencia College
Certificate of Pharmacy Technician - Pharmacy
Everest University
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