Juan Ortiz

• As an Audio and Media Contract Worker, my role revolves around mixing live audio for both in-person events and livestreams, ensuring high-quality sound across all platforms. I also manage the media and livestream computers, making sure everything runs smoothly from start to finish.
  A key part of my job is overseeing volunteers, guiding them to ensure media is changed at the right time, and that everything aligns with the event’s schedule. I stay on top of all technical aspects, from audio mixing to media management, and ensure seamless integration between the live event and its online broadcast. My focus is on maintaining a smooth and professional experience for both the live audience and the virtual viewers.
• Operated audio-visual equipment for events and presentations.
• Assisted in setting up and testing media systems prior to events.
• Collaborated with event coordinators to ensure technical requirements were met.
• Provided on-site technical support during live events and recordings.
• Ensured proper functioning of all video recording equipment.

• As an Audio-Visual Support Specialist, I’m responsible for coordinating and setting up AV solutions for clients with diverse needs. From intimate events requiring basic PA systems and slides to more complex livestream productions, I manage the technical aspects of the setup, and ensure seamless execution.
  
  I start by communicating with clients to understand their specific needs, whether it’s simple equipment or a full-scale production. I then take charge of organizing and setting up everything required, often with minimal preparation. Flexibility and problem-solving are key, as I’m always ready to adapt to last-minute changes, or unexpected challenges. Whether it’s ensuring crystal-clear sound for a small presentation, or handling complex livestreaming logistics, I ensure everything runs smoothly and professionally.
• Set up and operated audio visual equipment for campus events.
• Assisted faculty with technology needs during lectures and presentations.
• Collaborated with event coordinators to ensure technical requirements were met.
• Trained staff on proper use of audio visual tools and equipment.
• Responded promptly to technical issues during live events and functions.
• Documented equipment usage and maintenance procedures for future reference.
• Assisted clients with the setup of their own audio visual equipment as requested.
• Liaised with customers regarding their specific needs related to Audio Visual services.
• Operated lighting boards, video switchers, projectors, camera's microphones during live events.

As a Kitchen & Service Operations Manager, I oversaw the daily operations of both the kitchen staff and front-of-house team, ensuring smooth coordination and exceptional service delivery. I managed inventory, ensuring we were consistently stocked with necessary food, cleaning supplies, and tech equipment to run efficiently.

In addition to staff management, I was responsible for monitoring the POS system, tracking sales, and analyzing revenue trends. This enabled me to make informed decisions about reinvesting profits into operational improvements, including purchasing upgrades, and planning advertising strategies to grow the business. My role was central to maintaining high service standards, optimizing resources, and driving the financial health of the establishment.

• Managed daily service operations for a high-volume Mexican cuisine restaurant.
• Trained and mentored staff on customer service and food safety standards.
• Oversaw inventory management and supply chain for kitchen operations.
• Coordinated staff schedules to ensure optimal coverage during peak hours.
• Implemented process improvements to enhance efficiency in service delivery.
• Addressed customer inquiries and resolved issues to maintain satisfaction.
• Conducted regular training sessions for new hires on customer service best practices.
• Assisted in developing new products or services based on consumer feedback.
• Identified opportunities for cost savings within operational processes.
• Developed comprehensive reports on key performance indicators related to customer service operations.
• Analyzed data from call center systems to identify trends in customer inquiries and complaints.