Juan Osorio
South Jordan,UT
Summary
My background includes a focus on guest relations and food safety, contributing to a notable increase in repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
WAITER
La Casa Del Tamal
2023.12 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Team Lead Assistant
Sandovals Car Rental
2023.05 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Waiter
El Cholo Mexican Restaurant
2023.09 - 2023.12
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Lead Busser
Las Botellas
2023.05 - 2023.09
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
Food Runner
Agora
2021.11 - 2023.05
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Line Cook
Good Stuff Eatery
2021.09 - 2021.11
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Landscaper
Pitulos
2021.05 - 2021.09
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Operated landscaping equipment with focus on safety and machine longevity.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
Foreign Trade Assistant
Lineas Hospitalarias
2020.12 - 2021.04
- Managed multiple concurrent projects, prioritizing tasks based on deadlines and client requirements for successful completion.
- Improved order processing times by coordinating efficiently between internal teams and external partners.
- Analyzed trends in global markets to identify emerging opportunities or potential risks impacting the company''s foreign trade activities.
- Evaluated the effectiveness of marketing campaigns targeting specific regions or industries within the context of their potential impact on sales performance abroad.
- Collaborated effectively with cross-functional teams to develop comprehensive strategies for entering new markets or expanding existing ones.
- Increased revenue with effective market research and identification of new business opportunities.
Digitizer
Capital Salud
2019.11 - 2020.11
- Diligently maintained records of completed projects and client communications in a centralized database system.
- Developed detailed documentation of digitization procedures, ensuring consistent methodology across all projects.
- Coordinated cross-departmental collaborations when working on complex or large-scale digitization projects requiring input from multiple teams.
- Collaborated with team members to achieve project deadlines and maintain high-quality outputs.
- Trained new employees in the use of specialized digitization software and equipment, fostering a knowledgeable workforce.
- Ensured data integrity by conducting thorough quality assurance checks before finalizing digital files for delivery to clients.
Auditor
Fundenal
2017.01 - 2018.07
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
Education
Bachelor of International Business Economics - Business Administration
UNIVERSIDAD PONTIFICIA BOLIVARIANA
Piedecuesta, Colombia02.2022
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Order Management
- Guest Relations
- Food safety understanding
- Order Accuracy
- Service prioritization
- Memory retention
- Dining area maintenance
- Sales Techniques
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
WAITER
La Casa Del Tamal
2023.12 - Current
Waiter
El Cholo Mexican Restaurant
2023.09 - 2023.12
Team Lead Assistant
Sandovals Car Rental
2023.05 - Current
Lead Busser
Las Botellas
2023.05 - 2023.09
Food Runner
Agora
2021.11 - 2023.05
Line Cook
Good Stuff Eatery
2021.09 - 2021.11
Landscaper
Pitulos
2021.05 - 2021.09
Foreign Trade Assistant
Lineas Hospitalarias
2020.12 - 2021.04
Digitizer
Capital Salud
2019.11 - 2020.11
Auditor
Fundenal
2017.01 - 2018.07
Bachelor of International Business Economics - Business Administration
UNIVERSIDAD PONTIFICIA BOLIVARIANA
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