Juan Osorio

• Product Maintenance, Diagnostics repair, customer relations of Sub Zero, Wolf & Cove Products.

- Recognized as a Top 20% Leader in Pipeline Development, demonstrating exceptional skill in identifying and nurturing sales opportunities to drive business growth.

- Achieved the largest outbound deal of the year, showcasing a proven track record of closing high-value sales and exceeding targets.

• Tracked KPIs and created continuous improvement plans.

• Contribute 27% growth revenue by assisting in the development of marketing and pricing strategies
• Analyze the needs of business units to identify and enhance technology solutions
• Define, document and standardize business needs, business processes, and workflows
• Ensure robust change management processes are in place to ensure successful deployment of system changes, with minimized risk of business interruption
• Establish new hires, training management and recruitment process.
• Tracked KPIs and created continuous improvement plans.

• Exceeded company goals and expectations by 100%
• Developed and closed new agency leads via CRM Salesforce System
• Communicated the value of product buying platform by walking through detailed demonstrations of product line
• Executed strategic planning to achieve quarterly revenue goals by as much as 50%
• Hit monthly targets, often exceeding sales goals by 15 - 20%
• Grew accounts by identifying and closing-up sale opportunities.
• Tracked KPIs and created continuous improvement plans.

• Expanded customer base year over year, up-to 6,000 active accounts, while increasing revenue up $18 million
• Annual revenue projections of $80k with an annual increase of 9 - 12%
• Advanced to management of large-scale territory, 300 stores
• Worked closely with Director and VP in implementing sales, marketing, and service initiatives and collaborated with Key Account Managers, Territory Managers and other Area and Region staff
• Led Project Conversion of over 6,000 active accounts from Web based sites to a Saas application
• Assisted in the CRM conversion from paper reports to Salesforce
• Tasked with increasing per-store transaction volume and revenue for full line of services including Money Transfer, Money Orders and additional new services to both existing and new agents
• Developed programs to increase individual and territory-wide store sales
• Constructed programs and relationships that reduce agent attrition, improve agent service quality, and achieved aggressive call coverage and new sales business objectives
• Managed rollout of corporate plans throughout territory
• Ensured AML Compliance program implementation from BSA Act, and policy / procedure compliance.
• Tracked KPIs and created continuous improvement plans.

• Tasked & Assisted with customer programming and escalation of technical issues related to cellular service (roaming, switch coverage problems) in a call center environment
• Identified and escalated client problems using diagnostic testing software and equipment
• Maintained a high level of follow up and consistency of contacts to all assigned issues.