Juan Osorio
Winter Garden,FL
Summary
Licensed Real Estate Agent working actively in the new home builder industry that successfully sells new build to order or move in ready KB homes. Applied exceptional prospecting, building high-value client base through aggressive marketing and personal referrals from satisfied buyers. Excelled in client development, public relations, customer follow-up and with an extensive loyal realtor database. Displayed superior talent in effectively communicating with buyers, construction team and mortgage lenders. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strategic Real Estate Agent known for building quality rapport with buyers, sellers and loan professionals to foster seamless home sales and purchases. Offering many years of property tours, client relationship management, and financial assessment to assist clients. Personable and communicative with expertise in market conditions and property values. Insightful professional with many years of sales experience. Committed to best-in-class client services and maintaining professionalism. Proven history of working tirelessly for effective sales and profitable deals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
KB Home Sales Consultant
Kb Home Orlando
Orlando, Florida
02.2023 - Current
- Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Negotiated sales contracts with customers and monitored progress throughout the process.
- Developed marketing materials such as brochures, flyers, postcards. to promote new home communities.
- Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.
- Followed up with clients during the first few months after moving into their new home.
- Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
- Established solid and loyal relationships with many prospective home buyers.
- Communicated with clients to determine property needs and budget constraints.
- Prepared and delivered sales presentations.
- Collaborated with buyers to customize floor plans through structural modifications, ensuring personalized homes that meet specific needs and interests.
- Successfully organized bi-monthly realtor meet-ups at multiple locations, driving community participation and enhancing relationships with prospective clients.
- Maintained a track record of meeting and exceeding monthly sales targets
- Achieved recognition in over 36 net sales for the year, earning a spot in the prestigious President's Club.
- Demonstrated a track record of driving company sales to exceed 35 million in gross volume.
- Achieved Rookie of the Year Award
- Achieved and sustained 95% customer satisfaction according to our company's CSI quarterly and yearly reports
Closing Officer
Westgate Resorts Orlando
Orlando, FL
03.2010 - 11.2022
- Managed validation of documentation to regulate underwriting and closing requirements.
- Communicated with customers, lending personnel and title companies to coordinate closing activities.
- Compiled documentation to check for completeness, accuracy and legibility of data entry for new credit facilities and existing loan modifications.
- Developed recordkeeping and document tracking system using DOCUSIGN system.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Developed loan contracts and explained contract terms to clients.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Real Estate Broker
Investors One Realty
Windermere, FL
01.2009 - 02.2010
- Managed real estate transactions from initiation to closing.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Gave buyers physical and virtual tours of properties.
- Analyzed housing markets and identified potential buyers.
- Monitored fulfillment of purchase contract terms.
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Generated lists of for-sale properties.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Maintained knowledge of real estate law, available mortgages and government programs.
- Compared similar properties to determine competitive market price.
- Conducted virtual tours of properties for interested buyers.
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Actively participated in networking events as well as community activities such as homebuyers seminars or workshops in order to increase visibility within the industry.
- Assisted clients with obtaining financing options that best suited their needs as well as ensuring loan applications were properly completed and submitted.
Sales Representative
Westgate Resorts
Orlando, FL
05.2001 - 12.2008
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Presented products and services to prospective and existing customers to meet client needs.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Collected payments and provided accurate change.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Educated customers on product features and technical details to highlight benefits.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Education
Associate of Science - Business Administration
Valencia College
Skills
- Product and Service Knowledge
- On-Site Product Demonstrations
- Relationship Selling
- Sales Closing
- Prospecting Skills
- Negotiation Tactics
- Sales Development
- Account Management
- Business Development
- Customer Needs Assessment
- Opening and Closing Procedures
- Sales strategy development
- New home salesmanship
- FLUENT IN Spanish & Portuguese
- FL Licensed Real Estate Broker
- Honest and ethical
Accomplishments
- Sales Rookie of the year 2023
- Presidents Club Member 2023
- Certificate of Costumer Service 2024
- Number one Sales Counselor for April 2023, October 2023, February 2024, April 2024
- Number one Sales Counselor for highest volume for 2024
- Major Achievements award 2023-Million Dollar Circle Award Bronze
- Major Achievements award 2024-Million Dollar Circle Award Bronze
- Major Achievements award 2025-Million Dollar Circle Award Silver
Certification
- Real Estate Broker
Timeline
KB Home Sales Consultant
Kb Home Orlando
02.2023 - Current
Closing Officer
Westgate Resorts Orlando
03.2010 - 11.2022
Real Estate Broker
Investors One Realty
01.2009 - 02.2010
Sales Representative
Westgate Resorts
05.2001 - 12.2008
Associate of Science - Business Administration
Valencia College